2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
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Practice Interview
Outpatient Receptionist • Brighton
University Hospitals Sussex NHS Foundation Trust (279)
Thank you for your interest in the position of Outpatient Receptionist
in Brighton
with University Hospitals Sussex NHS Foundation Trust (279).
University Hospitals Sussex NHS Foundation Trust (279)
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us a little about yourself and why you are interested in this role? Can you tell us a little about yourself and why you are interested in this role?
2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values? What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
3. Describe your previous experience in a similar role. What were your main responsibilities? Describe your previous experience in a similar role. What were your main responsibilities?
4. How do you handle stress and pressure, particularly during busy periods in a reception environment? How do you handle stress and pressure, particularly during busy periods in a reception environment?
5. Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it? Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it?
6. How would you ensure clear communication with both patients and clinical staff, especially when discussing complex or sensitive information? How would you ensure clear communication with both patients and clinical staff, especially when discussing complex or sensitive information?
7. Give an example of a challenging interaction you’ve had with a member of the public. How did you handle it? Give an example of a challenging interaction you’ve had with a member of the public. How did you handle it?
8. How do you adapt your communication style when speaking with patients of varying age groups and emotional states? How do you adapt your communication style when speaking with patients of varying age groups and emotional states?
9. Describe a situation where you worked as part of a team to achieve a goal. What was your contribution? Describe a situation where you worked as part of a team to achieve a goal. What was your contribution?
10. How do you support your colleagues in a busy work environment? Can you provide an example? How do you support your colleagues in a busy work environment? Can you provide an example?
11. Can you share an experience where you had to solve a problem independently? What steps did you take? Can you share an experience where you had to solve a problem independently? What steps did you take?
12. How would you handle a situation where a patient is frustrated due to a long waiting time? How would you handle a situation where a patient is frustrated due to a long waiting time?
13. Why is maintaining patient confidentiality important in a healthcare setting? How would you ensure this? Why is maintaining patient confidentiality important in a healthcare setting? How would you ensure this?
14. Describe a situation where you had to deal with sensitive information. How did you handle it? Describe a situation where you had to deal with sensitive information. How did you handle it?
15. What strategies do you use to stay organised and prioritise your workload? What strategies do you use to stay organised and prioritise your workload?
16. How would you prepare for an outpatient clinic ahead of time? What specific tasks would you complete? How would you prepare for an outpatient clinic ahead of time? What specific tasks would you complete?
17. Have you ever had to adapt to a significant change in policies or procedures at work? How did you cope? Have you ever had to adapt to a significant change in policies or procedures at work? How did you cope?
18. In your opinion, what is the importance of flexibility in a role like this? In your opinion, what is the importance of flexibility in a role like this?
19. What does excellent customer service mean to you? Can you provide an example of a time you delivered outstanding service? What does excellent customer service mean to you? Can you provide an example of a time you delivered outstanding service?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOutpatient Receptionist with University Hospitals Sussex NHS Foundation Trust (279) in Brighton\n\n This vacancy is for 2 full time member of staff (37.5hrs), Monday to Friday, with the working pattern to be discussed at interview. The role will primarily be based in Brighton, but there may be an occasional need to work at Princess Royal Hospital in Haywards Heath and Lewes Victoria Hospital, although advance notice would be given. You will need to be confident in your own abilities and able to work under pressure as well as being accurate and numerate and used to working with the general public on a face to face basis. Full training will be given on all NHS systems as required. Flexibility and the ability to work under own initiative are key to the role as well as supporting colleagues and management. An appreciation of the importance of confidentiality is paramount and to be able to demonstrate to others, as high level of patient information is available in these areas. If you are hard working , have the ability to work to a high standard, are a good team player and enjoy working with the public, then we would like to hear from you. The postholder will be responsible for providing complete administrative and clerical support for all outpatient clinics at any of our sites. The role includes patient registration, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception and outcome/coding. Thepostholder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff. About us Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels. Ability to provide and receive information which may be complex, sensitive or contentious in nature. Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a \"team player\", being considerate and flexible, taking the needs of your peers into consideration. Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times. Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed. Plan, organise and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner. Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments. Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate. Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand. Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state. Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse and compare viable solutions and take the actionnecessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties. "}