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Outpatient ReceptionistinBrightoninBrightonPUBLISHED MON 25 NOV 2024

Band 3: £24,071 to £25,674 a year per annum, pro rata  PERMANENT 
NHS

University Hospitals Sussex NHS Foundation Trust (279)Follow University Hospitals Sussex NHS Foundation Trust (279)

Full-time employment with a standard 37.5 hours per week, providing job security and stability.
Opportunity to work primarily in Brighton, a vibrant city with a supportive community and good transport links.
Comprehensive training provided on NHS systems, allowing for skill development and career growth.
Engagement with a diverse range of patients and healthcare professionals, enhancing interpersonal and communication skills.
Ability to work collaboratively as part of a dedicated team, promoting a positive working environment.
Flexible working patterns discussed at interview, accommodating personal preferences and work-life balance.
Active role in contributing to patient care by providing essential administrative support, making a meaningful impact on people's lives.
The Outpatient Receptionist position at University Hospitals Sussex NHS Foundation Trust in Brighton is a full-time role (37.5 hours per week, Monday to Friday) with occasional work at nearby hospitals. Candidates should possess confidence, accuracy, numeracy skills, and the ability to work under pressure while interacting face-to-face with the public. The role involves administrative support for outpatient clinics, including patient registration, appointment scheduling, and clinic reception tasks. Strong communication and interpersonal skills are essential, along with a commitment to maintaining confidentiality and providing high-quality customer service. Flexibility, teamwork, and problem-solving abilities are crucial, as the position requires managing multiple tasks efficiently in a dynamic environment. Overall, the ideal candidate is hard-working, a good team player, and enjoys working with the public.
Full-time employment with a standard 37.5 hours per week, providing job security and stability.
Opportunity to work primarily in Brighton, a vibrant city with a supportive community and good transport links.
Comprehensive training provided on NHS systems, allowing for skill development and career growth.
Engagement with a diverse range of patients and healthcare professionals, enhancing interpersonal and communication skills.
Ability to work collaboratively as part of a dedicated team, promoting a positive working environment.
Flexible working patterns discussed at interview, accommodating personal preferences and work-life balance.
Active role in contributing to patient care by providing essential administrative support, making a meaningful impact on people's lives.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us a little about yourself and why you are interested in this role?
2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
3. Describe your previous experience in a similar role. What were your main responsibilities?
4. How do you handle stress and pressure, particularly during busy periods in a reception environment?
5. Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it?
1. Can you tell us a little about yourself and why you are interested in this role?
2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
3. Describe your previous experience in a similar role. What were your main responsibilities?
4. How do you handle stress and pressure, particularly during busy periods in a reception environment?
5. Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Outpatient Receptionist:
Working as an Outpatient Receptionist in the UK requires a combination of interpersonal, administrative, and technical skills. Here are some essential skills you should consider developing:
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with patients, healthcare professionals, and colleagues.
2. Customer Service: Ability to provide excellent service, handle inquiries, and address patient concerns politely and professionally.
3. Empathy and Compassion: Sensitivity to patients' needs and feelings, especially in a healthcare setting.
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and maintain accurate records.
2. Attention to Detail: Ensuring that patient information and appointments are recorded accurately.
3. Time Management: Efficiently managing time during busy periods to ensure smooth operation of the reception area.
Technical Skills:
1. Computer Literacy: Proficiency in using computer systems and software, including electronic health records (EHR), appointment scheduling systems, and Microsoft Office Suite.
2. Data Entry Skills: Ability to input and manage patient information accurately.
3. Basic Financial Management: Handling payments, processing invoices, and understanding billing procedures.
Knowledge and Compliance:
1. Understanding of Healthcare Regulations: Familiarity with confidentiality laws (e.g., GDPR) and other regulations related to patient information.
2. Knowledge of Medical Terminology: Basic understanding of medical terms and procedures can be beneficial for effective communication with clinical staff.
Personal Attributes:
1. Professionalism: Displaying a professional demeanor when interacting with patients and colleagues.
2. Adaptability: Being flexible and able to adapt to changing circumstances and workloads in a dynamic environment.
3. Problem-Solving Skills: Ability to address issues as they arise and find effective solutions.
Additional Considerations:
- Experience in a Healthcare Setting: Previous experience in a medical or clinical environment can be an advantage.
- Qualification or Training: While specific qualifications may not be mandatory, courses in customer service, administration, or healthcare can enhance your employability.
 


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