Outpatient Receptionist inBrighton inBrighton PUBLISHED
MON 25 NOV 2024
Full-time employment with a standard 37.5 hours per week, providing job security and stability.
Opportunity to work primarily in Brighton, a vibrant city with a supportive community and good transport links.
Comprehensive training provided on NHS systems, allowing for skill development and career growth.
Engagement with a diverse range of patients and healthcare professionals, enhancing interpersonal and communication skills.
Ability to work collaboratively as part of a dedicated team, promoting a positive working environment.
Flexible working patterns discussed at interview, accommodating personal preferences and work-life balance.
The Outpatient Receptionist position at University Hospitals Sussex NHS Foundation Trust in Brighton is a full-time role (37.5 hours per week, Monday to Friday) with occasional work at nearby hospitals. Candidates should possess confidence, accuracy, numeracy skills, and the ability to work under pressure while interacting face-to-face with the public. The role involves administrative support for outpatient clinics, including patient registration, appointment scheduling, and clinic reception tasks. Strong communication and interpersonal skills are essential, along with a commitment to maintaining confidentiality and providing high-quality customer service. Flexibility, teamwork, and problem-solving abilities are crucial, as the position requires managing multiple tasks efficiently in a dynamic environment. Overall, the ideal candidate is hard-working, a good team player, and enjoys working with the public.
This vacancy is for 2 full time member of staff (37.5hrs), Monday to Friday, with the working pattern to be discussed at interview. The role will primarily be based in Brighton, but there may be an occasional need to work at Princess Royal Hospital in Haywards Heath and Lewes Victoria Hospital, although advance notice would be given.
You will need to be confident in your own abilities and able to work under pressure as well as being accurate and numerate and used to working with the general public on a face to face basis. Full training will be given on all NHS systems as required.
Flexibility and the ability to work under own initiative are key to the role as well as supporting colleagues and management.
An appreciation of the importance of confidentiality is paramount and to be able to demonstrate to others, as high level of patient information is available in these areas.
If you are hard working , have the ability to work to a high standard, are a good team player and enjoy working with the public, then we would like to hear from you.
The postholder will be responsible for providing complete administrative and clerical support for all outpatient clinics at any of our sites. The role includes patient registration, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception and outcome/coding. Thepostholder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.
About us
- Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels.
- Ability to provide and receive information which may be complex, sensitive or contentious in nature.
- Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a "team player", being considerate and flexible, taking the needs of your peers into consideration.
- Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.
- Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed.
- Plan, organise and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner.
- Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.
- Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate.
- Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand.
- Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state.
- Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse and compare viable solutions and take the actionnecessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a little about yourself and why you are interested in this role?
2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
3. Describe your previous experience in a similar role. What were your main responsibilities?
4. How do you handle stress and pressure, particularly during busy periods in a reception environment?
5. Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it?
1. Can you tell us a little about yourself and why you are interested in this role?
2. What do you know about University Hospitals Sussex NHS Foundation Trust and its values?
3. Describe your previous experience in a similar role. What were your main responsibilities?
4. How do you handle stress and pressure, particularly during busy periods in a reception environment?
5. Can you provide an example of a time you successfully managed multiple tasks or priorities? How did you approach it?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Outpatient Receptionist:
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Working as an Outpatient Receptionist in the UK requires a combination of interpersonal, administrative, and technical skills. Here are some essential skills you should consider developing:
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with patients, healthcare professionals, and colleagues.
2. Customer Service: Ability to provide excellent service, handle inquiries, and address patient concerns politely and professionally.
3. Empathy and Compassion: Sensitivity to patients' needs and feelings, especially in a healthcare setting.
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and maintain accurate records.
2. Attention to Detail: Ensuring that patient information and appointments are recorded accurately.
3. Time Management: Efficiently managing time during busy periods to ensure smooth operation of the reception area.
Technical Skills:
1. Computer Literacy: Proficiency in using computer systems and software, including electronic health records (EHR), appointment scheduling systems, and Microsoft Office Suite.
2. Data Entry Skills: Ability to input and manage patient information accurately.
3. Basic Financial Management: Handling payments, processing invoices, and understanding billing procedures.
Knowledge and Compliance:
1. Understanding of Healthcare Regulations: Familiarity with confidentiality laws (e.g., GDPR) and other regulations related to patient information.
2. Knowledge of Medical Terminology: Basic understanding of medical terms and procedures can be beneficial for effective communication with clinical staff.
Personal Attributes:
1. Professionalism: Displaying a professional demeanor when interacting with patients and colleagues.
2. Adaptability: Being flexible and able to adapt to changing circumstances and workloads in a dynamic environment.
3. Problem-Solving Skills: Ability to address issues as they arise and find effective solutions.
Additional Considerations:
- Experience in a Healthcare Setting: Previous experience in a medical or clinical environment can be an advantage.
- Qualification or Training: While specific qualifications may not be mandatory, courses in customer service, administration, or healthcare can enhance your employability.
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