{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOperational Support Manager – Urgent Care with Birmingham Women's and Children's NHS Foundation Trust in Birmingham\n\n Urgent Care at BCH are looking for the right individual to join their team as a Band 5 Operational Support Manager (OSM). This is the perfect opportunity for an engaged and enthusiastic candidate to take their next career step into operational management and leadership. You will play a vital role in the smooth delivery of the General Paediatrics service and Emergency Department. To manage Medical Secretarial staff to ensure the efficient, effective medical secretarial support is provided to the relevant clinical specialty on a daily basis. To support Medical Secretaries in the conduct of their role; co-ordinating training & development, and promoting career progression. To ensure the adoption of administrative best practice, especially in respect of waiting list / patient access targets. To encourage a culture of communication and promote the concept of effective team-working within the group. Medical secretary awareness & compliance with relevant Trust policies To ensure the provision of full medical secretarial support to Consultants within the relevant specialty. About us Regular contact takes place individually and with the team to ensure staff are kept informed of departmental matters and a culture of team-working is achieved. All secretaries within the team receive ongoing performance management, appraisal and individual support. Work with Service Manager to ensure that there is secretarial cover for vacancies, sickness absence, maternity and annual leave etc. Medical Secretarial staff within the team have each produced a Procedure Manual so that appropriate information is available for covering staff. Sickness absence for the group is monitored in accordance with the Trusts Sickness Absence Policy and regular reporting to the Service Manager is provided. To ensure the Flexitime Policy is maintained and recommended guidelines for flexitime are operated appropriately for the group of staff. Ensure that the medical secretarial team are aware of personnel policies / relevant Trust policies. Ensure staff within the specialty Medical Secretarial team regularly attend the meetings with the OSM and Service Manager concerning Trust issues; promoting a culture of effective communication and a sound awareness of the relevant Trust, Directorate and speciality priorities & developments. To work closely with Service Manager, The Medical Secretarial Professional Lead and Medical Secretary OSM colleagues to ensure new policies, training, agreed working practices and audit are implemented on a timely basis and in line with other Patient Administration Departments within the Trust. The equipment / working environment needs of the medical secretarial team are identified and provided as appropriate, in liaison with the Service Manager. To deputise for the Service Manager as required engaging in personal development / training to be able to deputise effectively. To support Service Managers in pursuing the Directorates patient access agenda and in achieving waiting list access targets. To perform Medical Secretarial duties alongside the management functions described above. Identify and report any health and safety issues to the Service Manager. Any other duties as may be deemed appropriate in consultation with the post holder and the Service Manager. "}