Operational Support Manager – Urgent CareinBirminghaminBirminghamPUBLISHED TUE 12 NOV 2024
Opportunity for career advancement into operational management and leadership roles.
Integral role in the efficient delivery of General Paediatrics and Emergency Department services, making a tangible impact on patient care.
Supportive work environment with ongoing professional development and performance management for staff.
Promotion of teamwork and effective communication to enhance departmental operations.
Flexibility in work hours through the Flexitime Policy, allowing for better work-life balance.
Chance to collaborate with various departments and professionals, enhancing interdisciplinary skills and knowledge.
Involvement in implementing best practices and policies that influence the quality of secretarial support and patient access services.
The Birmingham Women’s and Children’s NHS Foundation Trust is seeking an Operational Support Manager (Band 5) for their Urgent Care team. This role involves overseeing the efficient delivery of medical secretarial support for the General Paediatrics service and Emergency Department. Key responsibilities include managing medical secretarial staff, providing training and career development, promoting best practices in administration, and ensuring effective communication within the team. The Operational Support Manager will also be involved in monitoring staff performance, ensuring compliance with trust policies, and supporting the Service Manager with various operational tasks, including covering staff absences and pursuing patient access targets.
In addition to managerial duties, the OSM will perform medical secretarial functions and ensure that the secretarial team is equipped with the necessary resources. Regular contact with staff will be maintained to foster team cohesion and address any departmental matters. The role also encompasses responsibilities related to health and safety, reporting any issues to the Service Manager, and engaging in personal development to effectively fulfill the responsibilities of the position.
In addition to managerial duties, the OSM will perform medical secretarial functions and ensure that the secretarial team is equipped with the necessary resources. Regular contact with staff will be maintained to foster team cohesion and address any departmental matters. The role also encompasses responsibilities related to health and safety, reporting any issues to the Service Manager, and engaging in personal development to effectively fulfill the responsibilities of the position.
Opportunity for career advancement into operational management and leadership roles.
Integral role in the efficient delivery of General Paediatrics and Emergency Department services, making a tangible impact on patient care.
Supportive work environment with ongoing professional development and performance management for staff.
Promotion of teamwork and effective communication to enhance departmental operations.
Flexibility in work hours through the Flexitime Policy, allowing for better work-life balance.
Chance to collaborate with various departments and professionals, enhancing interdisciplinary skills and knowledge.
Involvement in implementing best practices and policies that influence the quality of secretarial support and patient access services.
Urgent Care at BCH are looking for the right individual to join their team as a Band 5 Operational Support Manager (OSM). This is the perfect opportunity for an engaged and enthusiastic candidate to take their next career step into operational management and leadership.
You will play a vital role in the smooth delivery of the General Paediatrics service and Emergency Department.
- To manage Medical Secretarial staff to ensure the efficient, effective medical secretarial support is provided to the relevant clinical specialty on a daily basis.
- To support Medical Secretaries in the conduct of their role; co-ordinating training & development, and promoting career progression.
- To ensure the adoption of administrative best practice, especially in respect of waiting list / patient access targets.
- To encourage a culture of communication and promote the concept of effective team-working within the group.
- Medical secretary awareness & compliance with relevant Trust policies
- To ensure the provision of full medical secretarial support to Consultants within the relevant specialty.
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- Regular contact takes place individually and with the team to ensure staff are kept informed of departmental matters and a culture of team-working is achieved.
- All secretaries within the team receive ongoing performance management, appraisal and individual support.
- Work with Service Manager to ensure that there is secretarial cover for vacancies, sickness absence, maternity and annual leave etc.
- Medical Secretarial staff within the team have each produced a Procedure Manual so that appropriate information is available for covering staff.
- Sickness absence for the group is monitored in accordance with the Trusts Sickness Absence Policy and regular reporting to the Service Manager is provided.
- To ensure the Flexitime Policy is maintained and recommended guidelines for flexitime are operated appropriately for the group of staff.
- Ensure that the medical secretarial team are aware of personnel policies / relevant Trust policies.
- Ensure staff within the specialty Medical Secretarial team regularly attend the meetings with the OSM and Service Manager concerning Trust issues; promoting a culture of effective communication and a sound awareness of the relevant Trust, Directorate and speciality priorities & developments.
- To work closely with Service Manager, The Medical Secretarial Professional Lead and Medical Secretary OSM colleagues to ensure new policies, training, agreed working practices and audit are implemented on a timely basis and in line with other Patient Administration Departments within the Trust.
- The equipment / working environment needs of the medical secretarial team are identified and provided as appropriate, in liaison with the Service Manager.
- To deputise for the Service Manager as required engaging in personal development / training to be able to deputise effectively.
- To support Service Managers in pursuing the Directorates patient access agenda and in achieving waiting list access targets.
- To perform Medical Secretarial duties alongside the management functions described above.
- Identify and report any health and safety issues to the Service Manager.
- Any other duties as may be deemed appropriate in consultation with the post holder and the Service Manager.
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