Operational Support Manager – Urgent Care inBirmingham inBirmingham PUBLISHED 12 NOV 2024

Urgent Care at BCH are looking for the right individual to join their team as a Band 5 Operational Support Manager (OSM). This is the perfect opportunity for an engaged and enthusiastic candidate to take their next career step into operational management and leadership.

You will play a vital role in the smooth delivery of the General Paediatrics service and Emergency Department.

• To
  
  manage Medical Secretarial staff to ensure the efficient, effective medical secretarial support is provided to the relevant clinical specialty on a daily basis.
• To support Medical Secretaries in the conduct of their role; co-ordinating training & development, and promoting career progression.
• To ensure the adoption of administrative best practice, especially in respect of waiting list / patient access targets.
• To encourage a culture of communication and promote the concept of effective team-working within the group.
• Medical secretary awareness & compliance with relevant Trust policies
• To ensure the provision of full medical secretarial support to Consultants within the relevant specialty.

About us

• Regular contact takes place individually and with the team to ensure staff are kept informed of departmental matters and a culture of team-working is achieved.
• All secretaries within the team receive ongoing performance management, appraisal and individual support.
• Work with Service Manager to ensure that there is secretarial cover for vacancies, sickness absence, maternity and annual leave etc.
• Medical Secretarial staff within the team have each produced a Procedure Manual so that appropriate information is available for covering staff.
• Sickness absence for the group is monitored in accordance with the Trusts Sickness Absence Policy and regular reporting to the Service Manager is provided.
• To ensure the Flexitime Policy is maintained and recommended guidelines for flexitime are operated appropriately for the group of staff.
• Ensure that the medical secretarial team are aware of personnel policies / relevant Trust policies.
• Ensure staff within the specialty Medical Secretarial team regularly attend the meetings with the OSM and Service Manager concerning Trust issues; promoting a culture of effective communication and a sound awareness of the relevant Trust, Directorate and speciality priorities & developments.
• To work closely with Service Manager, The Medical Secretarial Professional Lead and Medical Secretary OSM colleagues to ensure new policies, training, agreed working practices and audit are implemented on a timely basis and in line with other Patient Administration Departments within the Trust.
• The equipment / working environment needs of the medical secretarial team are identified and provided as appropriate, in liaison with the Service Manager.
• To deputise for the Service Manager as required engaging in personal development / training to be able to deputise effectively.
• To support Service Managers in pursuing the Directorates patient access agenda and in achieving waiting list access targets.
• To perform Medical Secretarial duties alongside the management functions described above.
• Identify and report any health and safety issues to the Service Manager.
• Any other duties as may be deemed appropriate in consultation with the post holder and the Service Manager.