1. Can you tell us a bit about your background and experience as a receptionist or administrator? Can you tell us a bit about your background and experience as a receptionist or administrator?
2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team? What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?
3. How familiar are you with mental health services and the specific challenges they face? How familiar are you with mental health services and the specific challenges they face?
4. As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere? As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?
5. Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation? Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?
6. Describe a time when you had to manage multiple tasks simultaneously. How did you prioritise your workload? Describe a time when you had to manage multiple tasks simultaneously. How did you prioritise your workload?
7. What tools or techniques do you use to stay organised and ensure that you meet deadlines? What tools or techniques do you use to stay organised and ensure that you meet deadlines?
8. How would you approach liaising with multidisciplinary team members and external health professionals? How would you approach liaising with multidisciplinary team members and external health professionals?
9. Can you provide an example of how you effectively communicated difficult information to a patient or team member? Can you provide an example of how you effectively communicated difficult information to a patient or team member?
10. What software or systems are you familiar with for managing appointments and patient records? What software or systems are you familiar with for managing appointments and patient records?
11. Can you walk us through your process for handling incoming mail and processing clinical letters? Can you walk us through your process for handling incoming mail and processing clinical letters?
12. Describe a situation where you encountered an unexpected problem in your work. How did you resolve it? Describe a situation where you encountered an unexpected problem in your work. How did you resolve it?
13. Can you provide an example of a time when you took the initiative to improve a process in your previous role? Can you provide an example of a time when you took the initiative to improve a process in your previous role?
14. How do you ensure that you support your colleagues effectively in a multidisciplinary team setting? How do you ensure that you support your colleagues effectively in a multidisciplinary team setting?
15. What qualities do you believe are essential for fostering good teamwork in a healthcare environment? What qualities do you believe are essential for fostering good teamwork in a healthcare environment?
16. How do you ensure confidentiality and data protection when handling sensitive information? How do you ensure confidentiality and data protection when handling sensitive information?
17. What do you know about the policies and procedures that govern mental health services in the UK? What do you know about the policies and procedures that govern mental health services in the UK?
18. What do you hope to achieve in this role over the next few months? What do you hope to achieve in this role over the next few months?
19. Where do you see your career progressing in the next few years, particularly within the NHS? Where do you see your career progressing in the next few years, particularly within the NHS?
You can answer as many of these questions as you want.
Good luck!
