Band 3 Receptionist/ Administrator - Maple Leaf Centre in Marston Green inMarston Green PUBLISHED MON 23 DEC 2024 Jump to job information section

Band 3: £24,071 to £25,674 a year per annum, pro rata PERMANENT

Birmingham and Solihull Mental Health NHS Foundation Trust rlKdNGc0

Job description

An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services but use our own dedicated space with a separate entrance from other teams..

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the base and it is essential that you present in a friendly and approachable manner.

An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team.

Our team provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates from Maple leaf centre but use our own dedicated space with a separate entrance from other teams.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the team and it is essential that you present in a friendly and approachable manner.

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the team. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

About us
For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

Can you tell us a bit about your background and experience as a receptionist or administrator?

What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?

How familiar are you with mental health services and the specific challenges they face?

As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?

Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?

See more interview questions

1. Can you tell us a bit about your background and experience as a receptionist or administrator?

2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?

3. How familiar are you with mental health services and the specific challenges they face?

4. As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?

5. Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?

Start a practice interview... NEW!

See more interview questions

Useful skills for a Band 3 Receptionist/Administrator - Maple Leaf Centre: Click to view

To work as a Band 3 Receptionist/Administrator in the UK, particularly within the National Health Service (NHS) or similar organizations, you'll need a combination of skills and qualifications. Here are the key skills typically required for this role:

1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, staff, and external agencies.

2. Organizational Skills: The ability to manage multiple tasks and prioritize effectively is crucial, as you will be handling various administrative duties and patient inquiries.

3. Customer Service Skills: A strong focus on providing good customer service, with the ability to empathize and respond sensitively to patient needs.

4. IT Skills: Proficiency in using computer systems and software, including Microsoft Office (Word, Excel, Outlook) and any specific patient management systems. Familiarity with electronic Health Records (EHR) may also be beneficial.

5. Attention to Detail: Accuracy in data entry and administration is important to ensure patient records are correct and that appointments are scheduled effectively.

6. Teamwork: Ability to work well as part of a team, collaborating with healthcare professionals and other administrative staff.

7. Problem-Solving Skills: Capability to think on your feet and resolve issues that may arise with appointments, patient queries, or administrative tasks.

8. Confidentiality Awareness: Understanding the importance of patient confidentiality and adherence to data protection regulations.

9. Adaptability: Willingness to adapt to changing situations and demands, as the healthcare environment can be fast-paced and unpredictable.

10. Time Management: Ability to manage your time effectively, ensuring that you can complete tasks within deadlines while attending to patient needs.

In terms of qualifications, a minimum of GCSEs in English and Mathematics (or equivalent) is often required. Previous experience in a healthcare or administrative role can also be advantageous. Training may be provided on specific systems used by the employer.

inMarston Green

52.4695763 -1.7392465 Marston Green

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Birmingham and Solihull Mental Health NHS Foundation Trust rlKdNGc0

Job description

About us For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Requirements

Benefits

About us
For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)