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Band 3 Receptionist/ Administrator - Maple Leaf CentreinMarston GreeninMarston GreenPUBLISHED MON 23 DEC 2024

Band 3: £24,071 to £25,674 a year per annum, pro rata  PERMANENT 
MENTAL HEALTHMULTI-DISCIPLINARYNHSSOCIAL WORK

Birmingham and Solihull Mental Health NHS Foundation Trust

Meaningful Work, Contribute to the mental health care of individuals and families in the community, making a positive impact on their lives.
Collaborative Environment, Be part of a multidisciplinary team, working alongside professionals from various fields, fostering teamwork and professional development.
Variety of Responsibilities, Engage in a diverse range of tasks including appointment scheduling, managing correspondence, and supporting team members, keeping the role dynamic and interesting.
First Point of Contact, Enjoy the opportunity to create a welcoming atmosphere for patients and visitors, making a positive first impression.
Skills Development, Enhance your administrative and organizational skills while working in a fast-paced healthcare setting, providing valuable experience for future career growth.
Job Stability, Benefit from employment within the NHS, a vital organization known for its job stability and comprehensive employee support.
Flexible Work Environment, Work in a dedicated space with a separate entrance, allowing for a focused work atmosphere within the community setting.
The Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a full-time Band 3 Receptionist/Administrator for the Solihull Community Perinatal Mental Health Team at the Maple Leaf Centre in Marston Green. The role involves being the first point of contact for patients, staff, and visitors, requiring a friendly and approachable demeanor. The successful candidate will undertake various reception and administrative tasks, such as managing appointments, handling incoming mail, processing clinical correspondence, and liaising with multidisciplinary team members and relevant agencies.

Candidates must possess strong organisational and administrative skills and the ability to work independently. This position supports essential functions within the team, facilitating communication and ensuring the efficient operation of services for individuals facing mental health challenges.
Meaningful Work, Contribute to the mental health care of individuals and families in the community, making a positive impact on their lives.
Collaborative Environment, Be part of a multidisciplinary team, working alongside professionals from various fields, fostering teamwork and professional development.
Variety of Responsibilities, Engage in a diverse range of tasks including appointment scheduling, managing correspondence, and supporting team members, keeping the role dynamic and interesting.
First Point of Contact, Enjoy the opportunity to create a welcoming atmosphere for patients and visitors, making a positive first impression.
Skills Development, Enhance your administrative and organizational skills while working in a fast-paced healthcare setting, providing valuable experience for future career growth.
Job Stability, Benefit from employment within the NHS, a vital organization known for its job stability and comprehensive employee support.
Flexible Work Environment, Work in a dedicated space with a separate entrance, allowing for a focused work atmosphere within the community setting.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us a bit about your background and experience as a receptionist or administrator?
2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?
3. How familiar are you with mental health services and the specific challenges they face?
4. As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?
5. Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?
See all questions
1. Can you tell us a bit about your background and experience as a receptionist or administrator?
2. What attracted you to this specific role within the Solihull Community Perinatal Mental Health Team?
3. How familiar are you with mental health services and the specific challenges they face?
4. As the first point of contact for patients and visitors, how would you ensure a friendly and approachable atmosphere?
5. Can you describe a time when you dealt with a difficult patient or visitor? How did you handle the situation?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Band 3 Receptionist/Administrator - Maple Leaf Centre:
To work as a Band 3 Receptionist/Administrator in the UK, particularly within the National Health Service (NHS) or similar organizations, you'll need a combination of skills and qualifications. Here are the key skills typically required for this role:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, staff, and external agencies.
2. Organizational Skills: The ability to manage multiple tasks and prioritize effectively is crucial, as you will be handling various administrative duties and patient inquiries.
3. Customer Service Skills: A strong focus on providing good customer service, with the ability to empathize and respond sensitively to patient needs.
4. IT Skills: Proficiency in using computer systems and software, including Microsoft Office (Word, Excel, Outlook) and any specific patient management systems. Familiarity with electronic Health Records (EHR) may also be beneficial.
5. Attention to Detail: Accuracy in data entry and administration is important to ensure patient records are correct and that appointments are scheduled effectively.
6. Teamwork: Ability to work well as part of a team, collaborating with healthcare professionals and other administrative staff.
7. Problem-Solving Skills: Capability to think on your feet and resolve issues that may arise with appointments, patient queries, or administrative tasks.
8. Confidentiality Awareness: Understanding the importance of patient confidentiality and adherence to data protection regulations.
9. Adaptability: Willingness to adapt to changing situations and demands, as the healthcare environment can be fast-paced and unpredictable.
10. Time Management: Ability to manage your time effectively, ensuring that you can complete tasks within deadlines while attending to patient needs.
In terms of qualifications, a minimum of GCSEs in English and Mathematics (or equivalent) is often required. Previous experience in a healthcare or administrative role can also be advantageous. Training may be provided on specific systems used by the employer.
 


inMarston Green click to show distance
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