Interview for Pathway Coordinator - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Pathway Coordinator • Leicester
University Hospitals of Leicester NHS Trust

Thank you for your interest in the position of Pathway Coordinator in Leicester with University Hospitals of Leicester NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. What do you understand about the role of a Pathway Coordinator within the ENT Department? What do you understand about the role of a Pathway Coordinator within the ENT Department?

2. Can you explain your understanding of the 18-week RTT (Referral to Treatment) pathway? How have you previously managed or implemented similar protocols? Can you explain your understanding of the 18-week RTT (Referral to Treatment) pathway? How have you previously managed or implemented similar protocols?

3. Describe a time when you had to communicate complex information to a patient or colleague. How did you ensure they understood? Describe a time when you had to communicate complex information to a patient or colleague. How did you ensure they understood?

4. In your previous roles, what methods have you used to manage clinic schedules effectively and ensure optimum utilisation of available slots? In your previous roles, what methods have you used to manage clinic schedules effectively and ensure optimum utilisation of available slots?

5. This role requires a strong team-oriented approach. Can you provide an example of how you have worked collaboratively within a team to achieve a common goal? This role requires a strong team-oriented approach. Can you provide an example of how you have worked collaboratively within a team to achieve a common goal?

6. Describe a challenging situation you faced in a previous role related to patient referrals or scheduling. How did you resolve it? Describe a challenging situation you faced in a previous role related to patient referrals or scheduling. How did you resolve it?

7. What experience do you have with E-Referrals, Choose and Book systems, or similar electronic patient management systems? What experience do you have with E-Referrals, Choose and Book systems, or similar electronic patient management systems?

8. How have you previously monitored clinic cancellations and compliance with referral standards? What strategies did you implement to improve performance? How have you previously monitored clinic cancellations and compliance with referral standards? What strategies did you implement to improve performance?

9. Explain how you ensure data quality in your administrative work. What practices do you follow to maintain accuracy when handling patient records? Explain how you ensure data quality in your administrative work. What practices do you follow to maintain accuracy when handling patient records?

10. Can you discuss your approach to ensuring compliance with local and national standards in a healthcare environment? Can you discuss your approach to ensuring compliance with local and national standards in a healthcare environment?

11. How would you approach training a new teammate on departmental procedures and systems? How would you approach training a new teammate on departmental procedures and systems?

12. The role emphasises maintaining a professional attitude. Can you share an example of when your professionalism made a significant impact in your workplace? The role emphasises maintaining a professional attitude. Can you share an example of when your professionalism made a significant impact in your workplace?

13. Healthcare environments can change rapidly. How do you adapt to changes in policies or procedures, particularly when managing patient pathways? Healthcare environments can change rapidly. How do you adapt to changes in policies or procedures, particularly when managing patient pathways?

14. How do you prioritise your tasks when managing multiple responsibilities in a busy environment like the NHS? How do you prioritise your tasks when managing multiple responsibilities in a busy environment like the NHS?

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1. What do you understand about the role of a Pathway Coordinator within the ENT Department?

queFikfb Understanding of the Role

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Interview Summary
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Role: Pathway Coordinator in Leicester

Interviewed on Wednesday 23 April 2025 at 17:57.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPathway Coordinator with University Hospitals of Leicester NHS Trust in Leicester\n\n We are looking to recruit x2 Band 3 positions in the ENT Department to support the referrals team. The ideal candidate should have the following: To provide a administration service to the ENT services and ensuring that the quality standards of the Trust are met. To provide support and guidance to patients, carers, relatives and others making contact with the service. To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on clinic utilisation is minimised. To be able to understand the18 week RTT pathway policy and management of the trust breaches. To have and understand 2WW Head & Neck pathway management. Be able to able communicate with medical and non-medical staffing and to ensure communication is clear, and work is accurately follow-up and completed. To show initiative in your daily tasks and work together as a team to achieve objectives required for the role. To work within a team ensuring cover is provided at all times to maintain an essential service To actively participate in utilising service capacity together as a team and ensuring you designated clinicians clinic capacity is fully booked for the 6 week period. To actively monitor your clinicians availability and ensure clinic management is actioned to mirror job plan. To adhere to trust RTT and 2WW policy in booking patients within breach timeframe. To use initiative to bring breached patients appointments forward and communicate. Ensure good mannerism and professional attitude is remained throughout your role towards your colleagues and patients. To attend all mandatory training as required by the CMG / Trust Any other duties commensurate with the role and service needs. About us To receive referrals, register and make new appointments and also book follow-up appointments. To ensure full utilisation of clinic slots available. To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy. To check, extract, record and update the E-Referrals and Choose and Book systems. Liaise with clinicians regarding availability for clinics. To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available. To retrieve and prepare case-notes in a timely manner for clinics To ensure all required test results are available for clinic and theatre and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports. To retrieve clinical letters from the out-sourced system as required. To be responsible for the co-ordination of outpatient clinics and updating RTT pathways and clinical coding from clinic outcomes. Process patient DNAs and cancellations in accordance with relevant pathway guidelines liaising with clinicians to ensure discharge letters to the GP are completed. To provide support and training to staff colleagues in particular Band 2 colleagues in relation to departmental procedures, HISS functions and patient pathways.. To maintain all virtual and telephone follow up clinics ensuring results are received, collated, prioritised and brought to the attention of medical staff. To validate Data Quality reports as requested by Team Co-ordinator. As directed by Team Co-ordinator maintain clinic scheduling on HISS, including cancellation and re-scheduling of clinics, setting up of new clinic templates and ad hoc clinics to cover consultants annual leave. Provide cover for colleagues as and when required. To support the patient pathway team co-ordinator and manager in effectively managing the clinical rota. To add patients to the patient initiated follow-up waiting list and maintain accordingly. To take all telephone enquiries and respond appropriately as directed. "}