Pathway Coordinator inLeicester inLeicester PUBLISHED TUE 14 JAN 2025

We are looking to recruit x2 Band 3 positions in the ENT Department to support the referrals team. The ideal candidate should have the following:

To provide a administration service to the ENT services and ensuring that the quality standards of the Trust are met.

To provide support and guidance to patients, carers, relatives and others making contact with the service.

To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on clinic utilisation is minimised.

To be able to understand the18 week RTT pathway policy and management of the trust breaches.

To have and understand 2WW Head & Neck pathway management.

Be able to able communicate with medical and non-medical staffing and to ensure communication is clear, and work is accurately follow-up and completed.

To show initiative in your daily tasks and work together as a team to achieve objectives required for the role.

To work within a team ensuring cover is provided at all times to maintain an essential service

To actively participate in utilising service capacity together as a team and ensuring you designated clinicians clinic capacity is fully booked for the 6 week period.

To actively monitor your clinicians availability and ensure clinic management is actioned to mirror job plan.

To adhere to trust RTT and 2WW policy in booking patients within breach timeframe. To use initiative to bring breached patients appointments forward and communicate.

Ensure good mannerism and professional attitude is remained throughout your role towards your colleagues and patients.

To attend all mandatory training as required by the CMG / Trust

Any other duties commensurate with the role and service needs.

About us

1. To receive referrals, register and make new appointments and also book follow-up appointments.
2. To ensure full utilisation of clinic slots available.
3. To ensure all Local and National Standards are applied to referrals,
4. RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy.
5. To check, extract, record and update the E-Referrals and Choose and Book systems.
6. Liaise with clinicians regarding availability for clinics.
7. To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available.
8. To retrieve and prepare case-notes in a timely manner for clinics
9. To ensure all required test results are available for clinic and theatre and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports.
10. To retrieve clinical letters from the out-sourced system as required.
11. To be responsible for the co-ordination of outpatient clinics and updating RTT pathways and clinical coding from clinic outcomes.
12. Process patient DNAs and cancellations in accordance with relevant pathway guidelines liaising with clinicians to ensure discharge letters to the GP are completed.
13. To provide support and training to staff colleagues in particular Band 2 colleagues in relation to departmental procedures, HISS functions and patient pathways..
14. To maintain all virtual and telephone follow up clinics ensuring results are received, collated, prioritised and brought to the attention of medical staff.
15. To validate Data Quality reports as requested by Team Co-ordinator.
16. As directed by Team Co-ordinator maintain clinic scheduling on HISS, including cancellation and re-scheduling of clinics, setting up of new clinic templates and ad hoc clinics to cover consultants annual leave.
17. Provide cover for colleagues as and when required.
18. To support the patient pathway team co-ordinator and manager in effectively managing the clinical rota.
19. To add patients to the patient initiated follow-up waiting list and maintain accordingly.
20. To take all telephone enquiries and respond appropriately as directed.