1. What interests you about this role and working at Overdale Medical Practice?
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Practice Interview
Administrator • Derby
Overdale Medical Practice
Thank you for your interest in the position of Administrator
in Derby
with Overdale Medical Practice.
Overdale Medical Practice
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
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1. What interests you about this role and working at Overdale Medical Practice? What interests you about this role and working at Overdale Medical Practice?
2. Can you describe any experience you have had in a healthcare or medical administrative setting? Can you describe any experience you have had in a healthcare or medical administrative setting?
3. How do you prioritise tasks when faced with multiple deadlines? How do you prioritise tasks when faced with multiple deadlines?
4. What steps would you take to ensure the efficient management of recall systems for patients? What steps would you take to ensure the efficient management of recall systems for patients?
5. Can you explain your understanding of QOF (Quality and Outcomes Framework) targets and how they might relate to this role? Can you explain your understanding of QOF (Quality and Outcomes Framework) targets and how they might relate to this role?
6. Describe a time when you conducted an audit. What was your approach and what was the outcome? Describe a time when you conducted an audit. What was your approach and what was the outcome?
7. How do you ensure the confidentiality and security of sensitive patient information? How do you ensure the confidentiality and security of sensitive patient information?
8. What experience do you have with managing and updating disease registers? What experience do you have with managing and updating disease registers?
9. Can you discuss a method you use to maintain accuracy when entering data into records? Can you discuss a method you use to maintain accuracy when entering data into records?
10. How would you handle a situation where a patient is dissatisfied with their recall management? How would you handle a situation where a patient is dissatisfied with their recall management?
11. What strategies do you employ to communicate effectively with both clinical staff and patients? What strategies do you employ to communicate effectively with both clinical staff and patients?
12. Can you give an example of how you've adapted your communication style to suit different audiences? Can you give an example of how you've adapted your communication style to suit different audiences?
13. Describe your experience working as part of a team. How do you ensure effective collaboration? Describe your experience working as part of a team. How do you ensure effective collaboration?
14. How would you support the clinical team in achieving practice targets? How would you support the clinical team in achieving practice targets?
15. What role do you believe effective communication plays in a healthcare setting? What role do you believe effective communication plays in a healthcare setting?
16. This role may evolve over time. How do you approach change in the workplace? This role may evolve over time. How do you approach change in the workplace?
17. Can you share an example of a time when you had to learn a new system or process quickly? How did you manage? Can you share an example of a time when you had to learn a new system or process quickly? How did you manage?
18. What are your strategies for personal professional development in a role like this? What are your strategies for personal professional development in a role like this?
19. Why do you think health and safety is important in a medical practice? Why do you think health and safety is important in a medical practice?
20. Can you describe a time when you identified a potential risk in the workplace and how you addressed it? Can you describe a time when you identified a potential risk in the workplace and how you addressed it?
21. How do you believe you can contribute to the continuous improvement of the practice? How do you believe you can contribute to the continuous improvement of the practice?
22. What would you consider the most challenging aspect of this role? What would you consider the most challenging aspect of this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrator with Overdale Medical Practice in Derby\n\n Due to the retirement of a long standing member of our team we are looking to recruit an administrator to aid with all aspects of recall management, audit and data collection and to support our clinical team. This is an exciting opportunity to be pivotal in an evolving role within the practice. Ensure that recall letters are sent to patients for them to have all the appropriate tests done and book in to be seen for their long-term conditions, medication monitoring, vaccinations and all other ad hoc tests. This is an evolving role and the job description may be adjusted over time. About us Main Duties/Key Tasks: Work with the admin and management team to increase prevalenceof disease registers to ensure that all work is being appropriately claimed for Ensure the efficient running of the practice disease registers, carrying out searches, audits and recalls as required. Review the recall system and potentially lead the implementation of a new system Maintain recalls to ensure they are updated regularly. Work with the clinical staff to ensure all QOF targets have been met before moving on recalls. Check accurate read coding of patients records and liaise with clinical staff to have amended as needed. Ensure the appropriate blood/urine forms are generated within the ICE system and included within the patients invite. Ensure patients identified as needing a recall are contacted by either SMS, email, letter or telephone in a timely manner and invites are read coded in the patients record. Support the practice in maximising achievement of QOF, IIF, DES and other practice targets by working closely with the admin and management team. Manage the recalls of any patients requiring ad hoc recalls as required. Register new patients, upload patient registration questionnaire and ensure recalls are added and up to date. Work closely with the Pharmacy team to ensure Shared care monitoring is in place and ensure any medication monitoring is kept up to date. Supporting the pharmacy and clinical team as required Understand the different timescales for patients vaccinations and ensure patients are invited to attend as required. Manage vaccination campaigns such as influenza and covid Support the team in producing data for audits Care home co-ordination Coil / implant waiting lists This is not an exhaustive list and may be changed from time to time as necessary Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate "}