Administrator inDerby inDerby PUBLISHED FRI 15 NOV 2024

PERMANENT GOOD SALARY
QOF

Overdale Medical Practice rLmC06RJ

Overdale Medical Practice in Derby is seeking an Administrator to fill a crucial role following the retirement of a long-standing team member. The primary responsibilities include managing patient recalls for tests and appointments related to long-term conditions, medication monitoring, and vaccinations. The Administrator will collaborate with the clinical and administrative teams to enhance disease register accuracy, implement new recall systems, and support the attainment of practice targets such as QOF and IIF.

The role requires maintaining confidentiality and adhering to health and safety protocols while fostering a respectful and inclusive environment. Additionally, the Administrator will be involved in coordinating vaccination campaigns, managing patient registrations, and contributing to data collection for audits. The position promises an evolving role within the practice, emphasizing the importance of effective communication, teamwork, and a commitment to personal and professional development.

Due to the retirement of a long standing member of our team we are looking to recruit an administrator to aid with all aspects of recall management, audit and data collection and to support our clinical team. This is an exciting opportunity to be pivotal in an evolving role within the practice.

Ensure that recall letters are sent to patients for them to have all the appropriate tests done and book in to be seen for their long-term conditions, medication monitoring, vaccinations and all other ad hoc tests. This is an evolving role and the job description may be adjusted over time.

About us
Main Duties/Key Tasks:
Work with the admin and management team to increase prevalenceof disease registers to ensure that all work is being appropriately claimed for
Ensure the efficient running of the practice disease registers, carrying out searches, audits and recalls as required.
Review the recall system and potentially lead the implementation of a new system
Maintain recalls to ensure they are updated regularly.
Work with the clinical staff to ensure all QOF targets have been met before moving on recalls.
Check accurate read coding of patients records and liaise with clinical staff to have amended as needed.
Ensure the appropriate blood/urine forms are generated within the ICE system and included within the patients invite.
Ensure patients identified as needing a recall are contacted by either SMS, email, letter or telephone in a timely manner and invites are read coded in the patients record.
Support the practice in maximising achievement of QOF, IIF, DES and other practice targets by working closely with the admin and management team.
Manage the recalls of any patients requiring ad hoc recalls as required.
Register new patients, upload patient registration questionnaire and ensure recalls are added and up to date.
Work closely with the Pharmacy team to ensure Shared care monitoring is in place and ensure any medication monitoring is kept up to date.
Supporting the pharmacy and clinical team as required
Understand the different timescales for patients vaccinations and ensure patients are invited to attend as required.
Manage vaccination campaigns such as influenza and covid
Support the team in producing data for audits
Care home co-ordination
Coil / implant waiting lists
This is not an exhaustive list and may be changed from time to time as necessary
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. What interests you about this role and working at Overdale Medical Practice?

2. Can you describe any experience you have had in a healthcare or medical administrative setting?

3. How do you prioritise tasks when faced with multiple deadlines?

4. What steps would you take to ensure the efficient management of recall systems for patients?

5. Can you explain your understanding of QOF (Quality and Outcomes Framework) targets and how they might relate to this role?

Start a practice interview... NEW!

1. What interests you about this role and working at Overdale Medical Practice?

2. Can you describe any experience you have had in a healthcare or medical administrative setting?

3. How do you prioritise tasks when faced with multiple deadlines?

4. What steps would you take to ensure the efficient management of recall systems for patients?

5. Can you explain your understanding of QOF (Quality and Outcomes Framework) targets and how they might relate to this role?

Start a practice interview... NEW!

Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.