Interview for Clerical Officer - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Clerical Officer • Cosham
Portsmouth Hospitals University NHS Trust

Thank you for your interest in the position of Clerical Officer in Cosham with Portsmouth Hospitals University NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position? Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position?

2. How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails? How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails?

3. This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work? This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work?

4. How do you ensure accuracy when entering data or handling sensitive patient information? How do you ensure accuracy when entering data or handling sensitive patient information?

5. Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member? Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member?

6. Can you share a particular experience where you went above and beyond to provide excellent service to a customer or a colleague? Can you share a particular experience where you went above and beyond to provide excellent service to a customer or a colleague?

7. Effective communication with patients, parents, and carers is crucial. What strategies do you use to ensure your communication is clear and understood? Effective communication with patients, parents, and carers is crucial. What strategies do you use to ensure your communication is clear and understood?

8. How do you handle situations where a patient’s needs conflict with the available services? How do you handle situations where a patient’s needs conflict with the available services?

9. Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome? Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome?

10. How would you contribute to creating a positive team environment in our Head and Neck Care Group? How would you contribute to creating a positive team environment in our Head and Neck Care Group?

11. What do you know about the Trust's Joint Access Policy? How would you apply it in your daily duties? What do you know about the Trust's Joint Access Policy? How would you apply it in your daily duties?

12. Why do you think confidentiality is important in a healthcare setting, and how would you ensure you maintain it? Why do you think confidentiality is important in a healthcare setting, and how would you ensure you maintain it?

13. This role requires efficient scheduling and management of appointments. How do you ensure that appointments are arranged correctly and on time? This role requires efficient scheduling and management of appointments. How do you ensure that appointments are arranged correctly and on time?

14. How would you manage your time if you were faced with an unexpected delay in one of your scheduled tasks? How would you manage your time if you were faced with an unexpected delay in one of your scheduled tasks?

15. Healthcare environments can be fast-paced and constantly changing. Can you describe a situation where you had to adapt quickly to changes or new information? Healthcare environments can be fast-paced and constantly changing. Can you describe a situation where you had to adapt quickly to changes or new information?

16. What strategies do you use to stay organised and focused in a busy work environment? What strategies do you use to stay organised and focused in a busy work environment?

17. What software or computer systems have you used in previous administrative roles? How comfortable are you with learning new systems? What software or computer systems have you used in previous administrative roles? How comfortable are you with learning new systems?

18. Can you give an example of how you have used technology to improve your efficiency in administrative tasks? Can you give an example of how you have used technology to improve your efficiency in administrative tasks?

19. What attracted you to this particular role at Portsmouth Hospitals University NHS Trust? What attracted you to this particular role at Portsmouth Hospitals University NHS Trust?

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You can answer as many of these questions as you want. Good luck!

1. Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position?

queFYmhB Administrative Skills

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Interview Summary
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Role: Clerical Officer in Cosham

Interviewed on Wednesday 16 April 2025 at 14:56.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClerical Officer with Portsmouth Hospitals University NHS Trust in Cosham\n\n Calling all Administrators! Our Team is expanding and we are recruiting for a fantastic opportunity here within our Head and Neck Care Group at Portsmouth Hospital University NHS Trust. You will be able to utilise your great administrative duties in this busy role based on site. You will possess excellent attention to detail to provide the administration support for our patients pathways. The duties will also involve communicating appointment and admission related information to patients, parents, carers etc. Facilitating patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy. It will be important that you are keen to demonstrate your customer service skills. It is a truly exciting time to be a part of this vital, busy, happy team and we cannot wait to receive your application! If you love the sound of this job, do not delay, apply today! Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry. Communicate appointment and admission related information to patients, parents, carers etc. Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy About us NHS Salary :Band 2. Salary:£10,705 per annum. Work Location: Queen Alexandra Hospital, Cosham. Hours per week: Part-time, 17 hours per week. Key Responsibilities To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries To ensure patient records and information are accurate; regularly checked and updated To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions To ensure Referral to Treatment (RTT) codes are correctly used and validated For further information, please refer to the Job Description "}