Opportunity to contribute to the healthcare field by supporting patient pathways and services.
Part-time hours (17 hours per week) provide flexibility, making it suitable for a variety of lifestyles.
Engagement with a diverse range of patients, parents, and caregivers enhances communication and interpersonal skills.
Working within a collaborative and supportive team environment at the Head and Neck Care Group.
Development of strong administrative skills, including scheduling, data entry, and customer service.
Job stability and benefits associated with working for the NHS, including a solid career pathway.
The satisfaction of playing a crucial role in the smooth operation of healthcare services and improving patient care.
The Portsmouth Hospitals University NHS Trust is seeking a Clerical Officer to join the Head and Neck Care Group at Queen Alexandra Hospital in Cosham. This part-time role (17 hours per week) involves providing comprehensive administrative support, including reception duties, managing telephone calls, scheduling appointments, and maintaining accurate patient records. The ideal candidate will possess strong attention to detail and excellent customer service skills, facilitating effective communication of appointment and admission information to patients, parents, and carers, and ensuring adherence to the Trust's Joint Access Policy.
Key responsibilities include delivering professional and courteous service, updating patient information while safeguarding confidentiality, and accurately scheduling appointments to ensure efficient operational flow. The position offers a salary of £10,705 per annum, and the Trust is eager to welcome a dedicated individual to its dynamic team.
Key responsibilities include delivering professional and courteous service, updating patient information while safeguarding confidentiality, and accurately scheduling appointments to ensure efficient operational flow. The position offers a salary of £10,705 per annum, and the Trust is eager to welcome a dedicated individual to its dynamic team.
Opportunity to contribute to the healthcare field by supporting patient pathways and services.
Part-time hours (17 hours per week) provide flexibility, making it suitable for a variety of lifestyles.
Engagement with a diverse range of patients, parents, and caregivers enhances communication and interpersonal skills.
Working within a collaborative and supportive team environment at the Head and Neck Care Group.
Development of strong administrative skills, including scheduling, data entry, and customer service.
Job stability and benefits associated with working for the NHS, including a solid career pathway.
The satisfaction of playing a crucial role in the smooth operation of healthcare services and improving patient care.
Calling all Administrators!
Our Team is expanding and we are recruiting for a fantastic opportunity here within our Head and Neck Care Group at Portsmouth Hospital University NHS Trust.
You will be able to utilise your great administrative duties in this busy role based on site. You will possess excellent attention to detail to provide the administration support for our patients pathways.
The duties will also involve communicating appointment and admission related information to patients, parents, carers etc. Facilitating patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy. It will be important that you are keen to demonstrate your customer service skills.
It is a truly exciting time to be a part of this vital, busy, happy team and we cannot wait to receive your application! If you love the sound of this job, do not delay, apply today!
Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry.
Communicate appointment and admission related information to patients, parents, carers etc.
Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy
About us
NHS Salary :Band 2.
Salary:£10,705 per annum.
Work Location: Queen Alexandra Hospital, Cosham.
Hours per week: Part-time, 17 hours per week.
Key Responsibilities
- To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group
- To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries
- To ensure patient records and information are accurate; regularly checked and updated
- To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public
- To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions
- To ensure Referral to Treatment (RTT) codes are correctly used and validated
For further information, please refer to the Job Description
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position?
2. How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails?
3. This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work?
4. How do you ensure accuracy when entering data or handling sensitive patient information?
5. Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member?
1. Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position?
2. How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails?
3. This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work?
4. How do you ensure accuracy when entering data or handling sensitive patient information?
5. Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Clerical Officer:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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