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Clerical Officer with Portsmouth Hospitals University NHS Trust in Cosham
Calling all Administrators! Our Team is expanding and we are recruiting for a fantastic opportunity here within our Head and Neck Care Group at Portsmouth Hospital University NHS Trust. You will be able to utilise your great administrative duties in this busy role based on site. You will possess excellent attention to detail to provide the administration support for our patients pathways. The duties will also involve communicating appointment and admission related information to patients, parents, carers etc. Facilitating patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy. It will be important that you are keen to demonstrate your customer service skills. It is a truly exciting time to be a part of this vital, busy, happy team and we cannot wait to receive your application! If you love the sound of this job, do not delay, apply today! Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry. Communicate appointment and admission related information to patients, parents, carers etc. Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy About us NHS Salary :Band 2. Salary:£10,705 per annum. Work Location: Queen Alexandra Hospital, Cosham. Hours per week: Part-time, 17 hours per week. Key Responsibilities To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries To ensure patient records and information are accurate; regularly checked and updated To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions To ensure Referral to Treatment (RTT) codes are correctly used and validated For further information, please refer to the Job Description