1. Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position? Can you describe your previous experience in an administrative role? What specific duties did you perform that are relevant to this position?
2. How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails? How do you prioritise your workload when dealing with multiple tasks, such as scheduling appointments and responding to emails?
3. This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work? This role requires excellent attention to detail. Can you provide an example of a time when your attention to detail made a significant impact on your work?
4. How do you ensure accuracy when entering data or handling sensitive patient information? How do you ensure accuracy when entering data or handling sensitive patient information?
5. Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member? Providing a friendly and professional customer service is essential in this role. How would you handle a difficult patient or an upset family member?
6. Can you share a particular experience where you went above and beyond to provide excellent service to a customer or a colleague? Can you share a particular experience where you went above and beyond to provide excellent service to a customer or a colleague?
7. Effective communication with patients, parents, and carers is crucial. What strategies do you use to ensure your communication is clear and understood? Effective communication with patients, parents, and carers is crucial. What strategies do you use to ensure your communication is clear and understood?
8. How do you handle situations where a patient’s needs conflict with the available services? How do you handle situations where a patient’s needs conflict with the available services?
9. Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome? Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome?
10. How would you contribute to creating a positive team environment in our Head and Neck Care Group? How would you contribute to creating a positive team environment in our Head and Neck Care Group?
11. What do you know about the Trust's Joint Access Policy? How would you apply it in your daily duties? What do you know about the Trust's Joint Access Policy? How would you apply it in your daily duties?
12. Why do you think confidentiality is important in a healthcare setting, and how would you ensure you maintain it? Why do you think confidentiality is important in a healthcare setting, and how would you ensure you maintain it?
13. This role requires efficient scheduling and management of appointments. How do you ensure that appointments are arranged correctly and on time? This role requires efficient scheduling and management of appointments. How do you ensure that appointments are arranged correctly and on time?
14. How would you manage your time if you were faced with an unexpected delay in one of your scheduled tasks? How would you manage your time if you were faced with an unexpected delay in one of your scheduled tasks?
15. Healthcare environments can be fast-paced and constantly changing. Can you describe a situation where you had to adapt quickly to changes or new information? Healthcare environments can be fast-paced and constantly changing. Can you describe a situation where you had to adapt quickly to changes or new information?
16. What strategies do you use to stay organised and focused in a busy work environment? What strategies do you use to stay organised and focused in a busy work environment?
17. What software or computer systems have you used in previous administrative roles? How comfortable are you with learning new systems? What software or computer systems have you used in previous administrative roles? How comfortable are you with learning new systems?
18. Can you give an example of how you have used technology to improve your efficiency in administrative tasks? Can you give an example of how you have used technology to improve your efficiency in administrative tasks?
19. What attracted you to this particular role at Portsmouth Hospitals University NHS Trust? What attracted you to this particular role at Portsmouth Hospitals University NHS Trust?
You can answer as many of these questions as you want.
Good luck!
