Interview for Receptionist - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Receptionist • Grays
Inclusion

Thank you for your interest in the position of Receptionist in Grays with Inclusion.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about your background and what attracted you to this role at Inclusion Thurrock? Can you tell us a bit about your background and what attracted you to this role at Inclusion Thurrock?

2. What do you understand about the IAPT services and how do you believe our reception support contributes to patient care? What do you understand about the IAPT services and how do you believe our reception support contributes to patient care?

3. Describe your previous experience in a receptionist or administrative role. What were your primary responsibilities? Describe your previous experience in a receptionist or administrative role. What were your primary responsibilities?

4. How do you typically organise your workload, especially when juggling multiple tasks such as answering calls and dealing with patients face to face? How do you typically organise your workload, especially when juggling multiple tasks such as answering calls and dealing with patients face to face?

5. Can you give an example of a time when you had to maintain confidentiality in your previous roles? Can you give an example of a time when you had to maintain confidentiality in your previous roles?

6. How do you approach providing a warm and welcoming first contact for service users? How do you approach providing a warm and welcoming first contact for service users?

7. Describe a situation where you dealt with a difficult or upset client. How did you handle it, and what was the outcome? Describe a situation where you dealt with a difficult or upset client. How did you handle it, and what was the outcome?

8. What steps would you take to ensure that you respond promptly to telephone calls and emails in this role? What steps would you take to ensure that you respond promptly to telephone calls and emails in this role?

9. Why do you think attention to detail is important in this receptionist role, and can you provide an example of a time when your attention to detail made a difference in your work? Why do you think attention to detail is important in this receptionist role, and can you provide an example of a time when your attention to detail made a difference in your work?

10. How do you ensure accuracy when entering data, and what systems or processes have you implemented in the past to minimise errors? How do you ensure accuracy when entering data, and what systems or processes have you implemented in the past to minimise errors?

11. How do you see your role fitting within the larger administrative team, and how do you believe effective communication within the team can enhance service delivery? How do you see your role fitting within the larger administrative team, and how do you believe effective communication within the team can enhance service delivery?

12. Can you share an experience where you had to support other team members during a busy period? What role did you take? Can you share an experience where you had to support other team members during a busy period? What role did you take?

13. What is your approach to dealing with enquiries from patients, their families, or health professionals? How do you ensure that you provide comprehensive and accurate information? What is your approach to dealing with enquiries from patients, their families, or health professionals? How do you ensure that you provide comprehensive and accurate information?

14. How would you handle a situation where you are unable to answer a patient's query immediately? How would you handle a situation where you are unable to answer a patient's query immediately?

15. In this role, processes and procedures may evolve. How do you keep yourself updated with changes, and can you provide an example of when you adapted to a new process? In this role, processes and procedures may evolve. How do you keep yourself updated with changes, and can you provide an example of when you adapted to a new process?

16. Given that this role involves mental health services, how would you approach understanding the unique needs of our service users? Given that this role involves mental health services, how would you approach understanding the unique needs of our service users?

17. This position is part-time with the possibility of job sharing. How flexible are you with your schedule, and how would you communicate availability to ensure service continuity? This position is part-time with the possibility of job sharing. How flexible are you with your schedule, and how would you communicate availability to ensure service continuity?

18. What qualities do you think are essential for someone to thrive in this role at Inclusion Thurrock? What qualities do you think are essential for someone to thrive in this role at Inclusion Thurrock?

19. What questions do you have for us about the role or about Inclusion Thurrock? What questions do you have for us about the role or about Inclusion Thurrock?

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2. What do you understand about the IAPT services and how do you believe our reception support contributes to patient care?

queYQnwu General Questions

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Interview Summary
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Role: Receptionist in Grays

Interviewed on Saturday 29 March 2025 at 12:26.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist with Inclusion in Grays\n\n An exciting opportunity has arisen; for a fixed-term Band 2 Receptionist / Administrator role at Inclusion Thurrock IAPT services. This role is part time hours, Monday to Thursday. A job share will be considered, if suitable for the service and successful applicants. The work can be varied and involves reception work, face to face and telephone contact, with service users and organisational duties for therapists and managers. The admin team and reception are often praised and complimented for their response to clients and for providing a calm welcoming and professional first contact. This is the culture we wish to maintain and improve upon as we continue to develop services for our communities across Thurrock. Inclusion Thurrock is an IAPT service providing psychological therapies within primary care to patients with mild to moderate mental health issues. The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services. About us Please see the attached job description for the full list of duties and responsibilities, a summary is below: Carry out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained. Respond promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring any voicemails received and respond/action these promptly. Including any appointment cancellations or rescheduling of appointments. Dealing with enquiries to the service by patients and their family, health professionals. Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service. Entering data accurately according to IAPTus programme requirements and service procedures. Extracting information on request to assist Locality Manager and Clinicians. Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including room bookings, responding to staff sickness alerts and batch distribution of patient correspondence. "}