Inclusion rXssEz2c
Opportunity to make a positive impact on the mental health of the community by providing support to service users.
A calm and welcoming work environment that is often praised for its professionalism and customer service.
Part-time hours allow for a flexible work-life balance, with the option for job sharing if suitable.
Engagement with a diverse range of individuals including clients, health professionals, and therapists, enhancing communication skills and networking.
Involvement in a dedicated and collaborative administrative team that values teamwork and efficiency.
Opportunity to develop organisational and administrative skills through various tasks including booking appointments and managing electronic communications.
The role of Receptionist at Inclusion Thurrock IAPT services offers a part-time, fixed-term opportunity focused on providing administrative and reception support within a mental health service. Working Monday to Thursday, the position requires both face-to-face and telephone interactions with service users, handling enquiries, booking and amending appointments, and facilitating access to mental health services. A strong emphasis is placed on maintaining a welcoming and professional environment, alongside efficiently managing patient communications and documentation in accordance with established processes.
In addition to direct support for patients and their families, the Receptionist will be responsible for various administrative tasks, including managing incoming calls and emails, maintaining confidentiality, and accurately entering data into the IAPTus program. Attention to detail and effective communication are critical for providing high-quality administrative support to the multi-disciplinary team and ensuring a seamless experience for all service users.
In addition to direct support for patients and their families, the Receptionist will be responsible for various administrative tasks, including managing incoming calls and emails, maintaining confidentiality, and accurately entering data into the IAPTus program. Attention to detail and effective communication are critical for providing high-quality administrative support to the multi-disciplinary team and ensuring a seamless experience for all service users.
An exciting opportunity has arisen; for a fixed-term Band 2 Receptionist / Administrator role at Inclusion Thurrock IAPT services. This role is part time hours, Monday to Thursday.
A job share will be considered, if suitable for the service and successful applicants. The work can be varied and involves reception work, face to face and telephone contact, with service users and organisational duties for therapists and managers.
The admin team and reception are often praised and complimented for their response to clients and for providing a calm welcoming and professional first contact. This is the culture we wish to maintain and improve upon as we continue to develop services for our communities across Thurrock.
Inclusion Thurrock is an IAPT service providing psychological therapies within primary care to patients with mild to moderate mental health issues.
The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services.
About us
Please see the attached job description for the full list of duties and responsibilities, a summary is below:
- Carry out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained.
- Respond promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
- Monitoring any voicemails received and respond/action these promptly. Including any appointment cancellations or rescheduling of appointments.
- Dealing with enquiries to the service by patients and their family, health professionals.
- Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service.
- Entering data accurately according to IAPTus programme requirements and service procedures. Extracting information on request to assist Locality Manager and Clinicians.
- Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including room bookings, responding to staff sickness alerts and batch distribution of patient correspondence.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about your background and what attracted you to this role at Inclusion Thurrock?
2. What do you understand about the IAPT services and how do you believe our reception support contributes to patient care?
3. Describe your previous experience in a receptionist or administrative role. What were your primary responsibilities?
4. How do you typically organise your workload, especially when juggling multiple tasks such as answering calls and dealing with patients face to face?
5. Can you give an example of a time when you had to maintain confidentiality in your previous roles?
1. Can you tell us a bit about your background and what attracted you to this role at Inclusion Thurrock?
2. What do you understand about the IAPT services and how do you believe our reception support contributes to patient care?
3. Describe your previous experience in a receptionist or administrative role. What were your primary responsibilities?
4. How do you typically organise your workload, especially when juggling multiple tasks such as answering calls and dealing with patients face to face?
5. Can you give an example of a time when you had to maintain confidentiality in your previous roles?
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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