{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Administrator with Roxbourne Medical Centre in Harrow, Middlesex\n\n We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe. This is a challenging role for which we require a self-starter, someone who is looking for a fast paced working environment. *Harrow/ nearby Harrow based candidates preferred* *This is a full-time position on-site, Monday Friday* The receptionist/ administrator must be able to work independently and as part of the wider team. They should be able to build a rapport with patients, provide services in a timely and efficient manner and complete all functions to a high standard. The candidate must (this list is not exhaustive): be able to communicate effectively and empathetically in person, over the phone and via electronic means be proficient with computers in order to complete administrative functions be willing to adapt, develop and learn in an ever-changing NHS landscape be able to work proactively, using their own initiative including being able to prioritise and manage their workload be able to remain calm and focused under pressure About us To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure the clinical staffs receive medical records as requested. To have a thorough knowledge of all practice policies and procedures Provide administrative support for clinical staff. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours. Filing patient records and correspondence. Registering new patients following the Registration Protocol. Scanning of documents onto the medical system. All scanning should be cleared daily To send letters to patients as necessary. "}