PERMANENT NHS
Roxbourne Medical Centre rTWfdnZw
Roxbourne Medical Centre in Harrow is seeking a full-time Receptionist/Administrator to join their multidisciplinary team. The role involves providing essential support in both receptionist and administrative functions to enhance community health and safety. Candidates should be self-motivated and thrive in a fast-paced environment, with the ability to work independently and collaboratively. Key responsibilities include greeting visitors and managing telephone calls, assisting with the flow of patients, handling inquiries professionally, processing appointments and prescriptions, and maintaining accurate patient records.
The ideal candidate should possess strong communication skills, be proficient with technology, and demonstrate the ability to adapt and learn within the dynamic NHS landscape. They must be able to prioritize tasks, remain composed under pressure, and deliver high-quality services efficiently while ensuring compliance with practice policies and procedures. This full-time position requires on-site presence from Monday to Friday, with a preference for candidates from Harrow or nearby areas.
The ideal candidate should possess strong communication skills, be proficient with technology, and demonstrate the ability to adapt and learn within the dynamic NHS landscape. They must be able to prioritize tasks, remain composed under pressure, and deliver high-quality services efficiently while ensuring compliance with practice policies and procedures. This full-time position requires on-site presence from Monday to Friday, with a preference for candidates from Harrow or nearby areas.
We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe.
This is a challenging role for which we require a self-starter, someone who is looking for a fast paced working environment.
*Harrow/ nearby Harrow based candidates preferred*
*This is a full-time position on-site, Monday Friday*
The receptionist/ administrator must be able to work independently and as part of the wider team. They should be able to build a rapport with patients, provide services in a timely and efficient manner and complete all functions to a high standard.
The candidate must (this list is not exhaustive):
- be able to communicate effectively and empathetically in person, over the phone and via electronic means
- be proficient with computers in order to complete administrative functions
- be willing to adapt, develop and learn in an ever-changing NHS landscape
- be able to work proactively, using their own initiative including being able to prioritise and manage their workload
- be able to remain calm and focused under pressure
About us
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
- To ensure the clinical staffs receive medical records as requested.
- To have a thorough knowledge of all practice policies and procedures
- Provide administrative support for clinical staff.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
- Processing repeat prescriptions and filing for collection within 48 hours.
- Filing patient records and correspondence.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be cleared daily
- To send letters to patients as necessary.
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
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