Roxbourne Medical Centre rTWfdnZw
Stand by, we'll show you...
We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe.
This is a challenging role for which we require a self-starter, someone who is looking for a fast paced working environment.
*Harrow/ nearby Harrow based candidates preferred*
*This is a full-time position on-site, Monday Friday*
The receptionist/ administrator must be able to work independently and as part of the wider team. They should be able to build a rapport with patients, provide services in a timely and efficient manner and complete all functions to a high standard.
The candidate must (this list is not exhaustive):
- be able to communicate effectively and empathetically in person, over the phone and via electronic means
- be proficient with computers in order to complete administrative functions
- be willing to adapt, develop and learn in an ever-changing NHS landscape
- be able to work proactively, using their own initiative including being able to prioritise and manage their workload
- be able to remain calm and focused under pressure
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
- To ensure the clinical staffs receive medical records as requested.
- To have a thorough knowledge of all practice policies and procedures
- Provide administrative support for clinical staff.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
- Processing repeat prescriptions and filing for collection within 48 hours.
- Filing patient records and correspondence.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be cleared daily
- To send letters to patients as necessary.
We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe.
This is a challenging role for which we require a self-starter, someone who is looking for a fast paced working environment.
*Harrow/ nearby Harrow based candidates preferred*
*This is a full-time position on-site, Monday Friday*
The receptionist/ administrator must be able to work independently and as part of the wider team. They should be able to build a rapport with patients, provide services in a timely and efficient manner and complete all functions to a high standard.
The candidate must (this list is not exhaustive):
- be able to communicate effectively and empathetically in person, over the phone and via electronic means
- be proficient with computers in order to complete administrative functions
- be willing to adapt, develop and learn in an ever-changing NHS landscape
- be able to work proactively, using their own initiative including being able to prioritise and manage their workload
- be able to remain calm and focused under pressure
About us
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
- To ensure the clinical staffs receive medical records as requested.
- To have a thorough knowledge of all practice policies and procedures
- Provide administrative support for clinical staff.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
- Processing repeat prescriptions and filing for collection within 48 hours.
- Filing patient records and correspondence.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be cleared daily
- To send letters to patients as necessary.
Please wait...this will take a moment...
