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Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
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Practice Interview
Practice Interview
Medical Receptionist/Healthcare Administrator • Manchester
Denton Medical Practice
Thank you for your interest in the position of Medical Receptionist/Healthcare Administrator
in Manchester
with Denton Medical Practice.
Denton Medical Practice
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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You've already answered some of these questions.
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You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and your previous experience as a receptionist or in a healthcare setting? Can you tell us a bit about yourself and your previous experience as a receptionist or in a healthcare setting?
2. What attracted you to this role at Denton Medical Practice? What attracted you to this role at Denton Medical Practice?
3. Do you have experience using EMIS Web or any other healthcare management systems? If so, can you describe how you've used it in your previous roles? Do you have experience using EMIS Web or any other healthcare management systems? If so, can you describe how you've used it in your previous roles?
4. Describe a time when you had to handle a difficult patient or situation. What was the issue, and how did you resolve it? Describe a time when you had to handle a difficult patient or situation. What was the issue, and how did you resolve it?
5. What customer service principles do you believe are essential in a medical reception role? What customer service principles do you believe are essential in a medical reception role?
6. Can you provide an example of how you've worked effectively as part of a team in a busy environment? Can you provide an example of how you've worked effectively as part of a team in a busy environment?
7. How do you approach communication with patients who may be anxious or upset? How do you approach communication with patients who may be anxious or upset?
8. Imagine a scenario where several patients arrive at the same time, and the phone is ringing. How would you prioritise your tasks? Imagine a scenario where several patients arrive at the same time, and the phone is ringing. How would you prioritise your tasks?
9. How would you ensure that a patient understands the process for accessing the services they need? How would you ensure that a patient understands the process for accessing the services they need?
10. In your opinion, what does it mean to project a positive and friendly image in a healthcare setting? In your opinion, what does it mean to project a positive and friendly image in a healthcare setting?
11. How would you handle a situation where a colleague is not providing the same standard of customer service that you believe is necessary? How would you handle a situation where a colleague is not providing the same standard of customer service that you believe is necessary?
12. What qualities do you think are most important for a medical receptionist to possess? What qualities do you think are most important for a medical receptionist to possess?
13. How do you stay motivated when dealing with repetitive tasks or a high volume of work? How do you stay motivated when dealing with repetitive tasks or a high volume of work?
14. This job requires flexibility to adapt to changing situations. Can you describe an instance where you had to adapt quickly in your previous work? This job requires flexibility to adapt to changing situations. Can you describe an instance where you had to adapt quickly in your previous work?
15. How do you handle stress, particularly in a busy healthcare setting? How do you handle stress, particularly in a busy healthcare setting?
16. What do you think would be your biggest challenge in this role, and how would you address it? What do you think would be your biggest challenge in this role, and how would you address it?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Receptionist/Healthcare Administrator with Denton Medical Practice in Manchester\n\n Denton Medical Practice is a forward-thinking and dynamic practice, with a friendly team who are mutually supportive and hard-working. We are seeking an experienced and enthusiastic Receptionists to join our developing administration team working in a practice with over 8500 patients. We would welcome an application from an enthusiastic, flexible and well-motivated individual to work within our busy practice team. Knowledge of EMIS Web would be a distinct advantage along with customer service skills. We are seeking to appoint someone with a caring nature and professional manner to provide a high standard of customer service for our patients. This is a fantastic opportunity for a Receptionist with good communication skills, and a commitment to working as part of a strong and effective administration team. About us Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone "}