Medical Receptionist/ Healthcare Administrator inManchester inManchester PUBLISHED 31 OCT 2024

Depending on experience PERMANENT

Denton Medical Practice rQDsHwr4

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Denton Medical Practice is a forward-thinking and dynamic practice, with a friendly team who are mutually supportive and hard-working.

We are seeking an experienced and enthusiastic Receptionists to join our developing administration team working in a practice with over 8500 patients.

We would welcome an application from an enthusiastic, flexible and well-motivated individual to work within our busy practice team. Knowledge of EMIS Web would be a distinct advantage along with customer service skills.

We are seeking to appoint someone with a caring nature and professional manner to provide a high standard of customer service for our patients. This is a fantastic opportunity for a Receptionist with good communication skills, and a commitment to working as part of a strong and effective administration team.

About us

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Denton Medical Practice is a forward-thinking and dynamic practice, with a friendly team who are mutually supportive and hard-working.

We are seeking an experienced and enthusiastic Receptionists to join our developing administration team working in a practice with over 8500 patients.

About us
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

More information related to this job opportunity, from jobsincare:

Here are 17 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and your previous experience as a receptionist or in a healthcare setting?

2. What attracted you to this role at Denton Medical Practice?

3. Do you have experience using EMIS Web or any other healthcare management systems? If so, can you describe how you've used it in your previous roles?

4. Describe a time when you had to handle a difficult patient or situation. What was the issue, and how did you resolve it?

5. What customer service principles do you believe are essential in a medical reception role?

6. Can you provide an example of how you've worked effectively as part of a team in a busy environment?

7. How do you approach communication with patients who may be anxious or upset?

8. Imagine a scenario where several patients arrive at the same time, and the phone is ringing. How would you prioritise your tasks?

9. How would you ensure that a patient understands the process for accessing the services they need?

10. In your opinion, what does it mean to project a positive and friendly image in a healthcare setting?

11. How would you handle a situation where a colleague is not providing the same standard of customer service that you believe is necessary?

12. What qualities do you think are most important for a medical receptionist to possess?

13. How do you stay motivated when dealing with repetitive tasks or a high volume of work?

14. This job requires flexibility to adapt to changing situations. Can you describe an instance where you had to adapt quickly in your previous work?

15. How do you handle stress, particularly in a busy healthcare setting?

16. What do you think would be your biggest challenge in this role, and how would you address it?

17. Do you have any questions for us about the practice or the team you would be joining?