{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Pathway Supervisor - Patient Services with Churchmere Medical Group in Ellesmere, Shropshire\n\n The Successful candidate will be required to work across all practice sites in Whitchurch and Ellesmere in North Shropshire. Job Summary The Patient Pathway Supervisor will be responsible for overseeing the smooth day to day running of the Patient Services departments and team. Ensuring that a high-quality patient service is provided, acting as central point of contact for patients and for providing effective supervision to the patient services team. The post holder will work with the Patient Services Manager to develop, organise and manage the day-to-day delivery of services to our patients. In conjunction with the Patient Services Manager, the post holder will implement agreed policies and procedures and ensure that all Patient Service Advisors are competent in their day-to-day tasks whether this be in the reception areas, on the telephones or when working in other areas of the practice. On a daily basis, the successful candidate would also be expected to undertake the duties of the Patient Service Advisors as the business needs dictates. About us Responsibilites: On a day-to-day basis lead and manage the Patient Services Advisor team, providing support and motivation as required. In conjunction with the Patient Services Manager prepare the team rotas including Extended Access rotas to ensure that each health centre is adequately covered. Monitor the day to day workload of all PSAs to ensure that the workload is being managed effectively and efficiently. Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events. Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated. Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially. Responsibilities of a Patient Services Advisor: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Clinically code data on EMIS. Data entry of new and temporary registrations and relevant patient information as required. Input data into patients healthcare records as necessary. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Complete opening and closing procedures. "}