Patient Pathway Supervisor - Patient Services inEllesmere inEllesmere PUBLISHED WED 4 DEC 2024

£25,000 to £27,000 a year PERMANENT
FAMILY

Churchmere Medical Group r7LPAlRm

Leadership Opportunity, The role offers a chance to lead and manage a team, providing guidance and motivation to enhance team performance and morale.

Impact on Patient Care, Supervising the Patient Services department allows for direct influence on the quality of patient services and patient satisfaction.

Variety of Responsibilities, The position encompasses a range of tasks from supervising staff to handling patient queries, ensuring a dynamic work environment.

Career Development, Working alongside the Patient Services Manager provides mentorship and opportunities for professional growth within the healthcare sector.

Team Collaboration, The role involves organizing team meetings and events, fostering collaboration and communication among staff for improved departmental cohesion.

Hands-On Role, The opportunity to perform the duties of Patient Service Advisors ensures a practical understanding of the workflow, enhancing leadership effectiveness.

The Patient Pathway Supervisor for Patient Services at Churchmere Medical Group in Ellesmere will oversee the daily operations of the Patient Services team across multiple practice sites in Whitchurch and Ellesmere, ensuring high-quality, efficient patient care. This role includes supervising Patient Service Advisors, managing workloads, preparing team schedules, leading team meetings, and keeping the team informed about practice procedures. The supervisor will also provide direct support by stepping into the Patient Service Advisor role as needed, handling patient inquiries, booking appointments, and maintaining effective communication between patients and the practice.

The ideal candidate will work closely with the Patient Services Manager to implement policies and enhance the patient experience, fostering a supportive team environment. Key responsibilities include ensuring that the reception services run smoothly, managing appointment systems, and maintaining accurate patient records, while upholding confidentiality and efficiency in all interactions.

The Successful candidate will be required to work across all practice sites in Whitchurch and Ellesmere in North Shropshire.

Job Summary

The Patient Pathway Supervisor will be responsible for overseeing the smooth day to day running of the Patient Services departments and team. Ensuring that a high-quality patient service is provided, acting as central point of contact for patients and for providing effective supervision to the patient services team.

The post holder will work with the Patient Services Manager to develop, organise and manage the day-to-day delivery of services to our patients.

In conjunction with the Patient Services Manager, the post holder will implement agreed policies and procedures and ensure that all Patient Service Advisors are competent in their day-to-day tasks whether this be in the reception areas, on the telephones or when working in other areas of the practice. On a daily basis, the successful candidate would also be expected to undertake the duties of the Patient Service Advisors as the business needs dictates.

About us
Responsibilites:
On a day-to-day basis lead and manage the Patient Services Advisor team, providing support and motivation as required.
In conjunction with the Patient Services Manager prepare the team rotas including Extended Access rotas to ensure that each health centre is adequately covered.
Monitor the day to day workload of all PSAs to ensure that the workload is being managed effectively and efficiently.
Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.
Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.
Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.
Responsibilities of a Patient Services Advisor:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Clinically code data on EMIS.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures.

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