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Practice Interview

Administration Assistant • Rotherham
Rotherham Doncaster and South Humber NHSFT

Thank you for your interest in the position of Administration Assistant in Rotherham with Rotherham Doncaster and South Humber NHSFT.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in administrative roles, particularly in a healthcare or similar setting? Can you tell us about your previous experience in administrative roles, particularly in a healthcare or similar setting?

2. What specific skills do you believe you bring that will be beneficial for this position? What specific skills do you believe you bring that will be beneficial for this position?

3. Have you had any experience working with patient records or referral systems? If so, could you elaborate? Have you had any experience working with patient records or referral systems? If so, could you elaborate?

4. As the first point of contact for patients and families, how do you ensure you communicate effectively and empathetically? As the first point of contact for patients and families, how do you ensure you communicate effectively and empathetically?

5. Can you provide an example of a challenging communication situation you faced and how you handled it? Can you provide an example of a challenging communication situation you faced and how you handled it?

6. What experience do you have with SystmOne or similar patient management software? How comfortable are you with learning new systems? What experience do you have with SystmOne or similar patient management software? How comfortable are you with learning new systems?

7. Describe your proficiency with Microsoft Office, particularly in terms of formatting documents and creating reports. Describe your proficiency with Microsoft Office, particularly in terms of formatting documents and creating reports.

8. Give an example of a time you had to work independently and use your initiative to solve a problem. What was the situation and what was the outcome? Give an example of a time you had to work independently and use your initiative to solve a problem. What was the situation and what was the outcome?

9. How do you prioritise your tasks when faced with multiple responsibilities or deadlines? How do you prioritise your tasks when faced with multiple responsibilities or deadlines?

10. How do you approach working as part of a team, especially in a busy environment such as a healthcare setting? How do you approach working as part of a team, especially in a busy environment such as a healthcare setting?

11. Can you describe a time when you collaborated with others to achieve a common goal? What role did you play? Can you describe a time when you collaborated with others to achieve a common goal? What role did you play?

12. What methods do you use to keep your workspace organised and manage your workload effectively? What methods do you use to keep your workspace organised and manage your workload effectively?

13. Describe your approach to maintaining accurate and up-to-date patient records. Describe your approach to maintaining accurate and up-to-date patient records.

14. In the context of a rapidly changing healthcare environment, how do you adapt to new policies or procedures? In the context of a rapidly changing healthcare environment, how do you adapt to new policies or procedures?

15. What strategies do you use to remain calm and efficient under pressure, particularly when handling sensitive patient information? What strategies do you use to remain calm and efficient under pressure, particularly when handling sensitive patient information?

16. What do you know about the NHS and its core values? How do you think they relate to this role? What do you know about the NHS and its core values? How do you think they relate to this role?

17. Can you explain the importance of confidentiality and data protection in an administrative role within the NHS? How would you ensure that these standards are met? Can you explain the importance of confidentiality and data protection in an administrative role within the NHS? How would you ensure that these standards are met?

18. What interests you most about this role and working for Rotherham Doncaster and South Humber NHSFT? What interests you most about this role and working for Rotherham Doncaster and South Humber NHSFT?

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1. Can you tell us about your previous experience in administrative roles, particularly in a healthcare or similar setting?

quenG1ak General Background and Experience

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Interview Summary
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Role: Administration Assistant in Rotherham

Interviewed on Friday 4 April 2025 at 22:52.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministration Assistant with Rotherham Doncaster and South Humber NHSFT in Rotherham\n\n An exciting opportunity has arisen for a full time Administration Assistant to work within Rotherham Neurodevelopmental Admin team. The role involves providing admin support to our services and includes being the first point of contact for patients and families. The successful applicant will work under the supervision of the Neuro Pathway Coordinator supporting with processing referrals, formatting letters, actioning tasks on System One, note taking, scanning, filing, reception cover, answering the phones and any additional admin duties which are required. The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.. We reserve the right to close down this advert early should there be a high number of applicants. Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group as part of Single Point of Contact Model. To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies. Create and maintain, up to date computerised patient records and recall systems on SystmOne. Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so. Provide an efficient and timely photocopying and scanning service to the team. Maintain, scan and file paper records and information as appropriate, in line with records management principles. About us Please view the attached job description and person specification to view the full details about the role "}