Administration Assistant inRotherham inRotherham PUBLISHED
THU 12 DEC 2024
Opportunity to make a positive impact on patients' lives by providing essential administrative support in a healthcare setting.
Gain valuable experience in the NHS, working alongside healthcare professionals and contributing to a vital service.
Develop strong communication and teamwork skills while collaborating with various stakeholders, including patients, families, and external agencies.
Engage in diverse tasks including processing referrals, note-taking, and customer service, which can enhance overall job satisfaction and skill development.
Work in a supportive environment that values initiative and professionalism, promoting personal growth and career advancement within the NHS.
Enjoy job security and stability that comes with a role in the NHS, a reputable organization known for its commitment to community health.
The Rotherham Doncaster and South Humber NHS Foundation Trust is seeking a full-time Administration Assistant for their Neurodevelopmental Admin team in Rotherham. The role primarily involves providing administrative support, acting as the first point of contact for patients and families, and assisting with processing referrals and maintaining accurate patient records on the SystmOne system. Key responsibilities include formatting letters, note taking, answering phones, and managing additional administrative tasks while working collaboratively with other team members and agencies.
Candidates must demonstrate strong communication and teamwork skills, as the position requires effective interaction with patients, visitors, and various stakeholders. The successful applicant will uphold confidentiality and professionalism, ensuring the delivery of a quality administrative service within the Children’s Care Group. Additionally, the role involves managing scanning and filing duties in accordance with records management principles, and the posting may close early if the applicant volume is high.
Candidates must demonstrate strong communication and teamwork skills, as the position requires effective interaction with patients, visitors, and various stakeholders. The successful applicant will uphold confidentiality and professionalism, ensuring the delivery of a quality administrative service within the Children’s Care Group. Additionally, the role involves managing scanning and filing duties in accordance with records management principles, and the posting may close early if the applicant volume is high.
An exciting opportunity has arisen for a full time Administration Assistant to work within Rotherham Neurodevelopmental Admin team. The role involves providing admin support to our services and includes being the first point of contact for patients and families.
The successful applicant will work under the supervision of the Neuro Pathway Coordinator supporting with processing referrals, formatting letters, actioning tasks on System One, note taking, scanning, filing, reception cover, answering the phones and any additional admin duties which are required.
The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role..
We reserve the right to close down this advert early should there be a high number of applicants.
- Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group as part of Single Point of Contact Model.
- To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
- Create and maintain, up to date computerised patient records and recall systems on SystmOne.
- Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
- Provide an efficient and timely photocopying and scanning service to the team.
- Maintain, scan and file paper records and information as appropriate, in line with records management principles.
About us
Please view the attached job description and person specification to view the full details about the role
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Here are 5 questions you could be
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if you apply for this job:
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1. Can you tell us about your previous experience in administrative roles, particularly in a healthcare or similar setting?
2. What specific skills do you believe you bring that will be beneficial for this position?
3. Have you had any experience working with patient records or referral systems? If so, could you elaborate?
4. As the first point of contact for patients and families, how do you ensure you communicate effectively and empathetically?
5. Can you provide an example of a challenging communication situation you faced and how you handled it?
1. Can you tell us about your previous experience in administrative roles, particularly in a healthcare or similar setting?
2. What specific skills do you believe you bring that will be beneficial for this position?
3. Have you had any experience working with patient records or referral systems? If so, could you elaborate?
4. As the first point of contact for patients and families, how do you ensure you communicate effectively and empathetically?
5. Can you provide an example of a challenging communication situation you faced and how you handled it?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Administration Assistant:
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To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:
Essential Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.
4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.
5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions.
7. Customer Service Skills: A professional approach to dealing with both internal and external customers.
8. Teamwork: Ability to work collaboratively in a team environment.
9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.
Qualifications
- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.
- Relevant Experience: Previous administrative or office experience can be advantageous.
- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.
- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.
Additional Considerations
- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.
- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.
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