{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReception and Office Supervisor with Manor Brook Medical Centre in London\n\n Job summary We require a skilled and motivated supervisor to lead reception services and associated practice administration at Manor Brook Medical Centre in Southeast London SE3. This is for a permanent contract, to work Monday to Friday. Working Times: Between 30 hours and full-time, hours to be agreed Salary: to be agreed according to skills and experience Criteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting. The candidate will need to have the following: Strong leadership and team building capabilities Good written and verbal communication skills A belief in high standards of customer service Proficiency in office software and rota scheduling systems. Ability to handle multiple tasks and thrive in a fast-paced environment. Main duties of the job The main responsibilities include (but are not limited to): Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales Reporting issues to the practice manager as necessary. Promote a harmonious and professional atmosphere in this public facing role. Oversee all administration tasks in reception Delegation and monitoring of daily clerical work Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical) Induction of new staff at the point of their arrival including locum staff Deal with more complex enquiries from patients including informal complaints relating to reception functions Manage day-to-day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance About us Job responsibilities Oversee the smooth running of the reception team Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales Reporting issues to the practice manager as necessary. Promote a harmonious and professional atmosphere in this public facing role. Oversee all administration tasks in reception Delegation and monitoring of daily clerical work Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical) Induction of new, locum or temporary staff at the point of their arrival Deal with more complex enquiries from patients including informal complaints relating to reception functions Manage day-to-day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Deal with general telephone enquiries from patients and the public Book appointments and home visits Process requests for repeat prescriptions Register new patients, ensuring full practice information is given Process requests for EMIS access to prescriptions, booking and records access The above list of duties is not exhaustive and may be subject to change as deemed necessary Continually assess and evaluate systems and quality, recommending changes and improvements to the practice as appropriate Work to achieving practice targets Line management responsibilities Induction and training of all new staff to agreed standards Regular reviews with all reception staff Hold and record regular team meetings Support the annual appraisal process for reception staff Monitor staff leave, performance and development Patient engagement and liaison Promote on-line options for registered patients Support and promote the Patient Participation Group Support and promote Patient Awareness events Support the POM in management of complaints, comments, and complements "}