Reception and Office Supervisor inLondon inLondon PUBLISHED TUE 12 NOV 2024

Depending on experience PERMANENT

Manor Brook Medical Centre r3jVmKvw

Manor Brook Medical Centre in Southeast London is seeking a Reception and Office Supervisor to oversee reception services and practice administration on a permanent, full-time or part-time basis, with flexible hours from Monday to Friday. The ideal candidate should have prior experience in a GP healthcare setting or a similar role, alongside strong leadership, communication skills, and a commitment to high customer service standards. Proficiency in office software and the ability to manage multiple tasks in a fast-paced environment are essential.

Key responsibilities include supervising reception staff, ensuring adherence to operational protocols, handling complex patient inquiries, monitoring administrative tasks, managing staffing levels and rotas, and conducting staff inductions. The role also involves evaluating team performance, addressing day-to-day issues, and fostering a professional atmosphere within the reception team. Additionally, the supervisor will support patient engagement initiatives and collaborate with the practice manager for continuous improvement of services.

Job summary

We require a skilled and motivated supervisor to lead reception services and associated practice administration at Manor Brook Medical Centre in Southeast London SE3.

This is for a permanent contract, to work Monday to Friday.

Working Times: Between 30 hours and full-time, hours to be agreed

Salary: to be agreed according to skills and experience

Criteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.

The candidate will need to have the following:

Strong leadership and team building capabilities

Good written and verbal communication skills

A belief in high standards of customer service

Proficiency in office software and rota scheduling systems.

Ability to handle multiple tasks and thrive in a fast-paced environment.

Main duties of the job

The main responsibilities include (but are not limited to):

Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales

Reporting issues to the practice manager as necessary.

Promote a harmonious and professional atmosphere in this public facing role.

Oversee all administration tasks in reception

Delegation and monitoring of daily clerical work

Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)

Induction of new staff at the point of their arrival including locum staff

Deal with more complex enquiries from patients including informal complaints relating to

reception functions

Manage day-to-day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance