Manor Brook Medical Centre r3jVmKvw
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Job summary
We require a skilled and motivated supervisor to lead reception services and associated practice administration at Manor Brook Medical Centre in Southeast London SE3.
This is for a permanent contract, to work Monday to Friday.
Working Times: Between 30 hours and full-time, hours to be agreed
Salary: to be agreed according to skills and experience
Criteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.
The candidate will need to have the following:
Strong leadership and team building capabilities
Good written and verbal communication skills
A belief in high standards of customer service
Proficiency in office software and rota scheduling systems.
Ability to handle multiple tasks and thrive in a fast-paced environment.
Main duties of the job
The main responsibilities include (but are not limited to):
Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
Reporting issues to the practice manager as necessary.
Promote a harmonious and professional atmosphere in this public facing role.
Oversee all administration tasks in reception
Delegation and monitoring of daily clerical work
Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)
Induction of new staff at the point of their arrival including locum staff
Deal with more complex enquiries from patients including informal complaints relating to
reception functions
Manage day-to-day issues that may arise within the team or with individuals
Regularly evaluate quality of individual and team performance
About us
Job responsibilities
Oversee the smooth running of the reception team
Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
Reporting issues to the practice manager as necessary.
Promote a harmonious and professional atmosphere in this public facing role.
Oversee all administration tasks in reception
Delegation and monitoring of daily clerical work
Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)
Induction of new, locum or temporary staff at the point of their arrival
Deal with more complex enquiries from patients including informal complaints relating to
reception functions
Manage day-to-day issues that may arise within the team or with individuals
Regularly evaluate quality of individual and team performance
Deal with general telephone enquiries from patients and the public
Book appointments and home visits
Process requests for repeat prescriptions
Register new patients, ensuring full practice information is given
Process requests for EMIS access to prescriptions, booking and records access
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Continually assess and evaluate systems and quality, recommending changes and improvements to the practice as appropriate
Work to achieving practice targets
Line management responsibilities
Induction and training of all new staff to agreed standards
Regular reviews with all reception staff
Hold and record regular team meetings
Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
Support and promote the Patient Participation Group
Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
Job summary
We require a skilled and motivated supervisor to lead reception services and associated practice administration at Manor Brook Medical Centre in Southeast London SE3.
This is for a permanent contract, to work Monday to Friday.
Working Times: Between 30 hours and full-time, hours to be agreed
Salary: to be agreed according to skills and experience
Criteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.
The candidate will need to have the following:
Strong leadership and team building capabilities
Good written and verbal communication skills
A belief in high standards of customer service
Proficiency in office software and rota scheduling systems.
Ability to handle multiple tasks and thrive in a fast-paced environment.
Main duties of the job
The main responsibilities include (but are not limited to):
Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
Reporting issues to the practice manager as necessary.
Promote a harmonious and professional atmosphere in this public facing role.
Oversee all administration tasks in reception
Delegation and monitoring of daily clerical work
Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)
Induction of new staff at the point of their arrival including locum staff
Deal with more complex enquiries from patients including informal complaints relating to
reception functions
Manage day-to-day issues that may arise within the team or with individuals
Regularly evaluate quality of individual and team performance
About us
Job responsibilities
Oversee the smooth running of the reception team
Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales
Reporting issues to the practice manager as necessary.
Promote a harmonious and professional atmosphere in this public facing role.
Oversee all administration tasks in reception
Delegation and monitoring of daily clerical work
Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)
Induction of new, locum or temporary staff at the point of their arrival
Deal with more complex enquiries from patients including informal complaints relating to
reception functions
Manage day-to-day issues that may arise within the team or with individuals
Regularly evaluate quality of individual and team performance
Deal with general telephone enquiries from patients and the public
Book appointments and home visits
Process requests for repeat prescriptions
Register new patients, ensuring full practice information is given
Process requests for EMIS access to prescriptions, booking and records access
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Continually assess and evaluate systems and quality, recommending changes and improvements to the practice as appropriate
Work to achieving practice targets
Line management responsibilities
Induction and training of all new staff to agreed standards
Regular reviews with all reception staff
Hold and record regular team meetings
Support the annual appraisal process for reception staff
Monitor staff leave, performance and development
Patient engagement and liaison
Promote on-line options for registered patients
Support and promote the Patient Participation Group
Support and promote Patient Awareness events
Support the POM in management of complaints, comments, and complements
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