{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrator with Cambridgeshire and Peterborough NHS Foundation Trust in Cambourne\n\n Are you a team player who enjoys working in a high performing team, are you looking for a role that offers flexibility and where you will learn to develop new skills? Would you like to learn more about the NHS, CPFT, our patients and services? OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Community Rehabilitation service to work in either Cambridge, Huntingdon or Peterborough. The roles working hours are 20 hours per week. The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service. Please do make contact if you would like to discuss the role further. Processing occupational therapy and physiotherapy referrals. Typing, proof reading and formatting all forms of correspondence, reports and summaries that are required by the team. Management of multiple Waiting Lists and Triage Lists. Communicating with Referrers appropriately and professionally via email or telephone. Inputting and updating service user information accurately and service user/team activity on computerised information systems. Create detailed and accurate service user notes for every entry according to policy. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers. Using external IT systems such as CCC mosaic. Booking interpreters Scanning paper format correspondence and adding to service user record in good time and accurately, according to policy Liaising with clinicians regarding patient queries. About us Please refer to the attached job description and person specification for full details of responsibilities Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner. Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies. Undertake diary management for clinicians and/or managers, as required. Organise clinics and associated appointments for clinics, using appropriate systems to manage work. Organise team meetings, take, transcribe, and distribute minutes accordingly as required. Provide operational support to colleagues. Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary. "}