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Practice Interview
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Saving... jbnsLDAU Overdale Medical Practice {"required":[],"optional":[{"id":"queyTpIJ","grouping":"General Questions","question":"Can you tell us about yourself and why you are interested in this receptionist position?"},{"id":"queBhJPQ","grouping":"General Questions","question":"What do you know about Overdale Medical Practice and our services?"},{"id":"queHPjmh","grouping":"Experience and Skills","question":"Do you have any previous experience in a receptionist or administrative role? If not, how do you think your skills from other roles can transfer to this position?"},{"id":"quez0bv2","grouping":"Experience and Skills","question":"How would you handle a situation where a patient arrives without an appointment but urgently needs to see a GP?"},{"id":"queM2Uuu","grouping":"Experience and Skills","question":"What experience do you have with managing appointments and processing prescriptions?"},{"id":"queZvlRx","grouping":"Experience and Skills","question":"Can you describe a time you managed a difficult or stressful situation at work? How did you handle it?"},{"id":"qued8mTb","grouping":"Communication and Interpersonal Skills","question":"How do you ensure clear communication with patients who may be anxious or upset?"},{"id":"queueGYJ","grouping":"Communication and Interpersonal Skills","question":"What steps do you take to maintain confidentiality when dealing with sensitive patient information?"},{"id":"quehESjL","grouping":"Communication and Interpersonal Skills","question":"Can you provide an example of how you have worked effectively as part of a team?"},{"id":"que938aY","grouping":"Communication and Interpersonal Skills","question":"How do you adapt your communication style when dealing with different individuals (e.g., patients, doctors, colleagues)?"},{"id":"que1ocPE","grouping":"Organisational and Time Management Skills","question":"Describe your approach to managing multiple tasks or priorities in a fast-paced environment."},{"id":"queZUHw1","grouping":"Organisational and Time Management Skills","question":"How do you ensure that the reception area remains welcoming and organised?"},{"id":"que1mYMt","grouping":"Commitment to Professional Development","question":"What importance do you place on training and professional development, and how do you think it can benefit you in this role?"},{"id":"queo49Qp","grouping":"Commitment to Professional Development","question":"Are you open to receiving training on any systems or processes used in this practice?"},{"id":"quen9Y47","grouping":"Health and Safety, Equality and Diversity","question":"How would you contribute to maintaining a safe, clean, and respectful environment for both staff and patients?"},{"id":"queQ7Z2e","grouping":"Health and Safety, Equality and Diversity","question":"Why do you think equality and diversity are important in a healthcare setting, and how would you support these values in your role?"},{"id":"queifAAr","grouping":"Scenario-Based Questions","question":"If you received a call from a patient irate about a missed appointment, how would you handle that situation?"},{"id":"que2S4xQ","grouping":"Scenario-Based Questions","question":"What would you do if you noticed that a patient's records were incomplete or not properly filed?"},{"id":"quehxGuc","grouping":"Closing Questions","question":"What hours are you looking for, and are you flexible with your availability?"}]} ![]()
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Practice Interview
Practice Interview
Receptionist • Derby
Overdale Medical Practice
Thank you for your interest in the position of Receptionist
in Derby
with Overdale Medical Practice.
Overdale Medical Practice
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
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marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us about yourself and why you are interested in this receptionist position? Can you tell us about yourself and why you are interested in this receptionist position?
2. What do you know about Overdale Medical Practice and our services? What do you know about Overdale Medical Practice and our services?
3. Do you have any previous experience in a receptionist or administrative role? If not, how do you think your skills from other roles can transfer to this position? Do you have any previous experience in a receptionist or administrative role? If not, how do you think your skills from other roles can transfer to this position?
4. How would you handle a situation where a patient arrives without an appointment but urgently needs to see a GP? How would you handle a situation where a patient arrives without an appointment but urgently needs to see a GP?
5. What experience do you have with managing appointments and processing prescriptions? What experience do you have with managing appointments and processing prescriptions?
6. Can you describe a time you managed a difficult or stressful situation at work? How did you handle it? Can you describe a time you managed a difficult or stressful situation at work? How did you handle it?
7. How do you ensure clear communication with patients who may be anxious or upset? How do you ensure clear communication with patients who may be anxious or upset?
8. What steps do you take to maintain confidentiality when dealing with sensitive patient information? What steps do you take to maintain confidentiality when dealing with sensitive patient information?
9. Can you provide an example of how you have worked effectively as part of a team? Can you provide an example of how you have worked effectively as part of a team?
10. How do you adapt your communication style when dealing with different individuals (e.g., patients, doctors, colleagues)? How do you adapt your communication style when dealing with different individuals (e.g., patients, doctors, colleagues)?
11. Describe your approach to managing multiple tasks or priorities in a fast-paced environment. Describe your approach to managing multiple tasks or priorities in a fast-paced environment.
12. How do you ensure that the reception area remains welcoming and organised? How do you ensure that the reception area remains welcoming and organised?
13. What importance do you place on training and professional development, and how do you think it can benefit you in this role? What importance do you place on training and professional development, and how do you think it can benefit you in this role?
14. Are you open to receiving training on any systems or processes used in this practice? Are you open to receiving training on any systems or processes used in this practice?
15. How would you contribute to maintaining a safe, clean, and respectful environment for both staff and patients? How would you contribute to maintaining a safe, clean, and respectful environment for both staff and patients?
16. Why do you think equality and diversity are important in a healthcare setting, and how would you support these values in your role? Why do you think equality and diversity are important in a healthcare setting, and how would you support these values in your role?
17. If you received a call from a patient irate about a missed appointment, how would you handle that situation? If you received a call from a patient irate about a missed appointment, how would you handle that situation?
18. What would you do if you noticed that a patient's records were incomplete or not properly filed? What would you do if you noticed that a patient's records were incomplete or not properly filed?
19. What hours are you looking for, and are you flexible with your availability? What hours are you looking for, and are you flexible with your availability?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist with Overdale Medical Practice in Derby\n\n Are you looking for a new opportunity? We are looking for a reliable and enthusiastic person who wants to be a part of our friendly and supportive team. Previous medical receptionist/administrative experience is desirable but not essential, as we will provide training for the right candidate. This is a permanent position and there may be flexibility with hours, please detail in your application the hours that you are looking for. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Organising new and follow up appointments for paitents, processing prescriptions, contacting patients with the results of tests, liasing with other teams to ensure that information about patients is passed on to the right person. About us Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit screen. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. o File notes into patient Lloyd George records as required. o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Ensure that consulting rooms are fully stocked at the end of each surgery. Open incoming mail and place in appropriate pigeon hole. Once seen by GP, pass to admin for scanning. Operate photocopier and fax machines as requested. Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensure that all temporary resident patients are registered onto the computer system promptly and accurately. Provide cover as required. Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the assistant practice manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate "}