Receptionist inDerby inDerby PUBLISHED FRI 8 NOV 2024

PERMANENT GOOD SALARY

Overdale Medical Practice rLmC06RJ

Opportunity for personal and professional development through provided training.

Flexible working hours tailored to individual needs.

Be part of a friendly and supportive team environment.

Play a key role in patient care by assisting them and ensuring they have a positive experience.

Gain experience in a healthcare setting, enhancing skills in communication and administration.

Participate in the effective management and organization of patient records and appointments, contributing to the smooth operation of the practice.

Overdale Medical Practice is seeking a reliable and enthusiastic Receptionist to join their friendly team. While previous medical receptionist experience is desirable, training will be provided for the right candidate. This is a permanent role with potentially flexible hours; applicants should specify their preferred hours.

Key Responsibilities:

Provide efficient reception services to patients and visitors.
Handle general inquiries, appointment scheduling (new and follow-up), and urgent patient consultations.
Manage telephone communications, including call diversion and message-taking.
Process prescription requests, ensure timely documentation, and assist new patients with registration.
Maintain organization of patient records, including filing, retrieving, and ensuring confidentiality.
Perform general office tasks such as opening mail, operating office equipment, and ensuring cleanliness of waiting areas.
Undertake additional tasks as directed by Practice management.

Qualifications:

Good communication skills and a positive demeanor.
Ability to maintain confidentiality and secure sensitive information.

This role offers an opportunity to work in a supportive environment, contributing to patient care and the overall functionality of the medical practice.

Are you looking for a new opportunity?

We are looking for a reliable and enthusiastic person who wants to be a part of our friendly and supportive team.

Previous medical receptionist/administrative experience is desirable but not essential, as we will provide training for the right candidate.

This is a permanent position and there may be flexibility with hours, please detail in your application the hours that you are looking for.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Organising new and follow up appointments for paitents, processing prescriptions, contacting patients with the results of tests, liasing with other teams to ensure that information about patients is passed on to the right person.

About us
Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the visit screen.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
o File notes into patient Lloyd George records as required.
o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Ensure that consulting rooms are fully stocked at the end of each surgery.

Open incoming mail and place in appropriate pigeon hole. Once seen by GP, pass to admin for scanning. Operate photocopier and fax machines as requested.

Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure that all temporary resident patients are registered onto the computer system promptly and accurately.

Provide cover as required.

Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the assistant practice manager.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:
The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:
The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about yourself and why you are interested in this receptionist position?

2. What do you know about Overdale Medical Practice and our services?

3. Do you have any previous experience in a receptionist or administrative role? If not, how do you think your skills from other roles can transfer to this position?

4. How would you handle a situation where a patient arrives without an appointment but urgently needs to see a GP?

5. What experience do you have with managing appointments and processing prescriptions?

Start a practice interview... NEW!

1. Can you tell us about yourself and why you are interested in this receptionist position?

2. What do you know about Overdale Medical Practice and our services?

3. Do you have any previous experience in a receptionist or administrative role? If not, how do you think your skills from other roles can transfer to this position?

4. How would you handle a situation where a patient arrives without an appointment but urgently needs to see a GP?

5. What experience do you have with managing appointments and processing prescriptions?

Start a practice interview... NEW!

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.