1. Can you tell us a bit about yourself and what attracted you to this role?
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Practice Interview
HDT Administrator (Hospital Discharge Team) • Whiston
Mersey and West Lancashire Teaching Hospitals NHS Trust
Thank you for your interest in the position of HDT Administrator (Hospital Discharge Team)
in Whiston
with Mersey and West Lancashire Teaching Hospitals NHS Trust.
Mersey and West Lancashire Teaching Hospitals NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and what attracted you to this role? Can you tell us a bit about yourself and what attracted you to this role?
2. What experiences do you have that make you a suitable candidate for this position? What experiences do you have that make you a suitable candidate for this position?
3. This role involves significant communication with various stakeholders. Can you provide an example of a time you successfully communicated complex information to a non-specialist? This role involves significant communication with various stakeholders. Can you provide an example of a time you successfully communicated complex information to a non-specialist?
4. How do you handle difficult conversations, particularly when dealing with patients or their families? How do you handle difficult conversations, particularly when dealing with patients or their families?
5. The position requires strong organisational skills. How do you prioritise your tasks in a busy environment? The position requires strong organisational skills. How do you prioritise your tasks in a busy environment?
6. Can you describe a situation where you had multiple deadlines to meet? How did you manage your time effectively? Can you describe a situation where you had multiple deadlines to meet? How did you manage your time effectively?
7. Attention to detail is crucial in this role. Can you give an example of a time when your attention to detail helped prevent a potential issue? Attention to detail is crucial in this role. Can you give an example of a time when your attention to detail helped prevent a potential issue?
8. How do you ensure that your data entry and record-keeping are accurate and compliant with organisational policies? How do you ensure that your data entry and record-keeping are accurate and compliant with organisational policies?
9. What experience do you have with administrative systems and databases? Can you provide specific examples of the software or tools you have used in the past? What experience do you have with administrative systems and databases? Can you provide specific examples of the software or tools you have used in the past?
10. Have you ever had to develop or improve a reporting process? If so, can you share how you approached that task? Have you ever had to develop or improve a reporting process? If so, can you share how you approached that task?
11. Describe a situation where you went above and beyond to provide excellent customer care. What was the outcome? Describe a situation where you went above and beyond to provide excellent customer care. What was the outcome?
12. This role involves working closely with a team. How do you foster a positive working relationship with colleagues? This role involves working closely with a team. How do you foster a positive working relationship with colleagues?
13. Why is confidentiality important in a healthcare setting, and how do you ensure compliance with data protection laws in your work? Why is confidentiality important in a healthcare setting, and how do you ensure compliance with data protection laws in your work?
14. Can you provide an example of how you have handled sensitive information in the past? Can you provide an example of how you have handled sensitive information in the past?
15. What steps do you take to develop your skills and knowledge in your professional role? What steps do you take to develop your skills and knowledge in your professional role?
16. How would you approach assisting colleagues in their professional development or training? How would you approach assisting colleagues in their professional development or training?
17. This role also includes responsibilities such as minute-taking and updating care plans. Can you discuss your experience with these tasks? This role also includes responsibilities such as minute-taking and updating care plans. Can you discuss your experience with these tasks?
18. Are you comfortable working in a fast-paced environment where priorities can change rapidly? Can you share an example from your previous work? Are you comfortable working in a fast-paced environment where priorities can change rapidly? Can you share an example from your previous work?
19. What do you hope to achieve in this role within the first six months? What do you hope to achieve in this role within the first six months?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHDT Administrator (Hospital Discharge Team) with Mersey and West Lancashire Teaching Hospitals NHS Trust in Whiston\n\n We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, timemanagement and attention to detail skills to join our existing Admin Team to support our very busy Integrated Discharge Team based at WhistonHospital. The post will be based at Whiston Hospital. You will be working in a busy environment and closely with the remainder of the Admin Team. Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings. Receptions service for visitors, telephone callers and mail. To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas. To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures. Updating sickness and absence procedures. Stationery and equipment orders Information and data processing and reporting Maintaining patient/service user files Updating care plans/assessments Invoices Minute taking Updating Master Control Plan (patients who are medically optimised). All other duties that are considered appropriate to the post. About us CLINICAL & PROFESSIONAL RESPONSIBILITIES To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation. To ensure the privacy and dignity of all patients is paramount and not compromised. ADMINISTRATIVE RESPONSIBILITIES Ensure all relevant records are kept up to date and accurate and recording is completed in line with Trust policies. Maintain statistical data for the role. TEACHING & TRAINING RESPONSIBILITIES Develop own skills and knowledge and contribute to the development of others RESEARCH & AUDIT Assist colleagues in the undertaking of audits. "}