Opportunities for Skill Development, The role offers a chance to learn new administrative skills and enhance existing abilities in a dynamic environment.
Collaborative Work Environment, Working closely with the Integrated Discharge Team fosters teamwork and strong professional relationships.
Variety of Responsibilities, The diverse range of tasks keeps the job interesting and allows for engagement in multiple aspects of hospital administration.
Impact on Patient Care, Contributing to the discharge process directly supports patient safety and care continuity, making a meaningful difference in patients' lives.
Training and Development, Access to training opportunities allows for personal growth and the ability to contribute to the development of colleagues.
High Demand for Communication Skills, The necessity for excellent communication enhances interpersonal skills and provides a platform for effective customer care.
The role of HDT Administrator (Hospital Discharge Team) at Whiston Hospital involves providing essential administrative support to the Integrated Discharge Team. Key responsibilities include managing communication (reception services for visitors and phone calls), processing discharge notifications, maintaining local authority records, updating care plans, handling invoices, and taking meeting minutes. The position also requires adherence to data protection regulations, ensuring patient confidentiality, and maintaining accurate records in line with Trust policies. Additionally, the role offers opportunities for professional development and involvement in audits. The ideal candidate should possess strong organisational, communication, and time-management skills, with a keen attention to detail.
We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, timemanagement and attention to detail skills to join our existing Admin Team to support our very busy Integrated Discharge Team based at WhistonHospital.
The post will be based at Whiston Hospital. You will be working in a busy environment and closely with the remainder of the Admin Team.
Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.
- Receptions service for visitors, telephone callers and mail.
- To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.
- To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
- Updating sickness and absence procedures.
- Stationery and equipment orders
- Information and data processing and reporting
- Maintaining patient/service user files
- Updating care plans/assessments
- Invoices
- Minute taking
- Updating Master Control Plan (patients who are medically optimised).
- All other duties that are considered appropriate to the post.
About us
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.
- To ensure the privacy and dignity of all patients is paramount and not compromised.
ADMINISTRATIVE RESPONSIBILITIES
- Ensure all relevant records are kept up to date and accurate and recording is completed in line with Trust policies.
- Maintain statistical data for the role.
TEACHING & TRAINING RESPONSIBILITIES
- Develop own skills and knowledge and contribute to the development of others
RESEARCH & AUDIT
- Assist colleagues in the undertaking of audits.
More information related to this job opportunity, from jobsincare:
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1. Can you tell us a bit about yourself and what attracted you to this role?
2. What experiences do you have that make you a suitable candidate for this position?
3. This role involves significant communication with various stakeholders. Can you provide an example of a time you successfully communicated complex information to a non-specialist?
4. How do you handle difficult conversations, particularly when dealing with patients or their families?
5. The position requires strong organisational skills. How do you prioritise your tasks in a busy environment?
1. Can you tell us a bit about yourself and what attracted you to this role?
2. What experiences do you have that make you a suitable candidate for this position?
3. This role involves significant communication with various stakeholders. Can you provide an example of a time you successfully communicated complex information to a non-specialist?
4. How do you handle difficult conversations, particularly when dealing with patients or their families?
5. The position requires strong organisational skills. How do you prioritise your tasks in a busy environment?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a HDT Administrator (Hospital Discharge Team):
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Working as a Hospital Discharge Team (HDT) Administrator in the UK typically requires a specific set of skills and qualifications to effectively support the discharge process for patients. Here are some of the key skills and competencies needed for this role:
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite).
- Strong organizational skills to manage paperwork and patient discharge processes.
- Ability to maintain accurate records and databases.
2. Communication Skills:
- Excellent verbal and written communication for interaction with patients, families, and healthcare professionals.
- Ability to convey complex information clearly and compassionately.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients and their families.
- Ability to work effectively as part of a multidisciplinary team.
4. Knowledge of Healthcare Systems:
- Familiarity with NHS policies and procedures related to patient discharge.
- Understanding of relevant legislation (e.g., Care Act, Mental Capacity Act).
5. Problem-Solving Skills:
- Ability to identify issues that may arise during the discharge process and propose solutions.
- Critical thinking skills to assess patient needs and integrate services effectively.
6. Time Management:
- Ability to prioritize tasks effectively to meet discharge deadlines and patient needs.
- Organizational skills to handle multiple cases simultaneously.
7. Data Entry and Management:
- Attention to detail in maintaining accurate patient records.
- Familiarity with healthcare databases and systems for tracking patient progress.
8. Knowledge of Community Resources:
- Awareness of available social services and community resources for discharged patients.
- Understanding how to connect patients with follow-up care and support services.
9. Flexibility and Adaptability:
- Capacity to adapt to changing circumstances and varied patient needs.
- Willingness to learn and grow within the role.
10. Compliance and Confidentiality:
- Understanding of patient confidentiality and data protection laws (e.g., GDPR).
- Commitment to ethical and legal standards in healthcare.
Qualifications:
While specific qualifications may vary by employer, having a background in healthcare administration, social work, nursing, or a related field can be advantageous. Additionally, experience working in a healthcare setting or knowledge of discharge planning processes would be beneficial.
Continuous Professional Development:
Engaging in ongoing training and professional development can also enhance your skills and improve your effectiveness as an HDT Administrator.
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