{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrator - Single Point of Access with Herefordshire and Worcestershire Health and Care NHS Trust in Worcester\n\n We are currently looking to recruit an enthusiastic and motivated full-time Urgent Care SPA Administrator, based at the Elgar Unit, Worcester. The SPA Team provides urgent care and support to people who are experiencing a mental health crisis in Worcestershire. The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided. The administrator duties will also include minute taking, staff rota duties and will require a flexible approach to work. With a starting salary of 24,071 per annum with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays) what is not to like? Applicants require a level 3 Business Admin qualification or equivalent. This is a permanent post working 37.5 hours per week. (Monday-Friday - 9-5). Location is at the Elgar Unit, Worcester. You will be a part of the busy admin team supporting Single Point of Access (SPA) and the Urgent Care team. You will undertake a vital role in the referral of patients to the mental health teams, assigning referrals to the correct service and being the first port of call for urgent referrals. The role requires telephone duties, inbox management, minute taking, day to day running of the SPA team, supervisions, and appraisals. The role will include contact with professionals (internal & external) and colleagues daily. As well as being part of the Urgent Care admin team you will act as a member of the wider admin function providing support and cover when required, liaising with the clinical teams, and actioning daily admin tasks. You are required to have a high level of organisational skills and be able to be self-motivated and a team player. The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires. About us Undertake administration duties specific to the role. Production of professional, comprehensive emails for internal and external stakeholders. Undertake Data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving. The role requires contact with healthcare professionals and at times, distressed and anxious callers. You will be provided with training and support to enable you to manage potentially challenging situations. Adhering to data protection and confidentiality at all times Ordering of equipment, stationery supplies For full details of the duties and criteria for the role please refer to the job description and person specification attached. "}