Administrator - Single Point of Access inWorcester inWorcester PUBLISHED THU 31 OCT 2024

Band 3: £24,071 to £25,674 a year PERMANENT
MENTAL HEALTH NHS PENSION

Herefordshire and Worcestershire Health and Care NHS Trust rwvAQdcN

The Herefordshire and Worcestershire Health and Care NHS Trust is seeking an enthusiastic full-time Administrator for the Urgent Care Single Point of Access (SPA) team at the Elgar Unit, Worcester. The successful candidate will play a critical role in administering support to individuals experiencing a mental health crisis, involving tasks such as minute-taking, managing staff rotas, and coordinating patient referrals to the appropriate mental health services. The position requires a strong organisational skill set, a customer service focus, and the ability to handle a busy workload while maintaining confidentiality.

This permanent role involves working 37.5 hours per week, Monday to Friday, and offers a starting salary of £24,071 along with a generous NHS pension and annual leave package. Applicants should possess a level 3 Business Admin qualification or equivalent. The administrator will be integral to the SPA team, providing administrative support while liaising with healthcare professionals and managing correspondence. Training and support will be provided to help manage challenging situations, emphasizing the importance of data protection and confidentiality.

We are currently looking to recruit an enthusiastic and motivated full-time Urgent Care SPA Administrator, based at the Elgar Unit, Worcester.

The SPA Team provides urgent care and support to people who are experiencing a mental health crisis in Worcestershire.

The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

The administrator duties will also include minute taking, staff rota duties and will require a flexible approach to work.

With a starting salary of 24,per annum with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays) what is not to like?

Applicants require a level 3 Business Admin qualification or equivalent.

This is a permanent post working 37.5 hours per week. (Monday-Friday - 9-5). Location is at the Elgar Unit, Worcester.

You will be a part of the busy admin team supporting Single Point of Access (SPA) and the Urgent Care team.

You will undertake a vital role in the referral of patients to the mental health teams, assigning referrals to the correct service and being the first port of call for urgent referrals. The role requires telephone duties, inbox management, minute taking, day to day running of the SPA team, supervisions, and appraisals. The role will include contact with professionals (internal & external) and colleagues daily.

As well as being part of the Urgent Care admin team you will act as a member of the wider admin function providing support and cover when required, liaising with the clinical teams, and actioning daily admin tasks. You are required to have a high level of organisational skills and be able to be self-motivated and a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us
Undertake administration duties specific to the role.
Production of professional, comprehensive emails for internal and external stakeholders.
Undertake Data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving.
The role requires contact with healthcare professionals and at times, distressed and anxious callers. You will be provided with training and support to enable you to manage potentially challenging situations.

Adhering to data protection and confidentiality at all times
Ordering of equipment, stationery supplies

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for an Administrator - Single Point of Access: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.

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