{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 4 Medical Secretary - Neurology with University Hospitals Birmingham NHS Foundation Trust in Birmingham, West Midlands\n\n The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They will be responsible for the day to day training and supervision of other medical secretaries/clerical support workers Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome Provide effective communication and problem solving both face to face and via telephone Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour Attend admin team / departmental meetings on a regular basis Ability to make decisions and take actions relating to enquiries Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales Work collaboratively as part of an integrated team Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services To carry out any other secretarial duties including faxing, photocopying, emailing, maintaining and arranging repair of office equipment where necessary Provide reciprocal cover for secretarial Team during annual leave and sickness absence About us *Please Note : For a detailed job description for this vacancy, please see attached Job Description* "}