Band 4 Medical Secretary - NeurologyinBirminghaminBirminghamPUBLISHED MON 2 DEC 2024
The position demands excellent organisational skills to manage day-to-day tasks effectively while prioritizing workloads to meet deadlines. The Medical Secretary will participate in team meetings and contribute to the integration of new systems and initiatives aimed at improving patient services. Additional responsibilities include managing phone communications, maintaining office equipment, and providing coverage during team absences, all while adhering to national and trust guidelines and maintaining a supportive atmosphere among staff and service users.
The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their
medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise clinical commitment.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They
will be responsible for the day to day training and supervision of other medical secretaries/clerical support
workers
Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
Provide effective communication and problem solving both face to face and via telephone
Be sympathetic and sensitive to the requirements of staff, service users when communicating by
telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding
behaviour
Attend admin team / departmental meetings on a regular basis
Ability to make decisions and take actions relating to enquiries
Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales
Work collaboratively as part of an integrated team
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures,
protocols and code of conduct
Participate in and contribute to the effective introduction of new systems and initiatives leading to
the improvement and development of patient services
To carry out any other secretarial duties including faxing, photocopying, emailing, maintaining and arranging repair of office equipment where necessary
Provide reciprocal cover for secretarial Team during annual leave and sickness absence
About us
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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