Interview for SPOC Administration Assistant (Apprentice) - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

SPOC Administration Assistant (Apprentice) • Pocklington
Humber Teaching NHS Foundation Trust

Thank you for your interest in the position of SPOC Administration Assistant (Apprentice) in Pocklington with Humber Teaching NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about yourself and what attracted you to this apprenticeship role with the SPOC team? Can you tell us a bit about yourself and what attracted you to this apprenticeship role with the SPOC team?

2. What do you understand about the role of the Single Point of Contact (SPOC) in a healthcare setting? What do you understand about the role of the Single Point of Contact (SPOC) in a healthcare setting?

3. What prior experience do you have in an administrative role or in customer service? What prior experience do you have in an administrative role or in customer service?

4. Describe a situation where you had to manage multiple tasks or priorities. How did you handle it? Describe a situation where you had to manage multiple tasks or priorities. How did you handle it?

5. Do you have any experience with electronic health record systems or other clinical computer systems? If so, please elaborate. Do you have any experience with electronic health record systems or other clinical computer systems? If so, please elaborate.

6. How do you ensure effective communication when dealing with service users and referring health professionals? How do you ensure effective communication when dealing with service users and referring health professionals?

7. Describe a time when you worked as part of a team. What role did you play, and what was the outcome? Describe a time when you worked as part of a team. What role did you play, and what was the outcome?

8. Can you provide an example of a challenging problem you faced in a previous role? How did you approach it and what was the result? Can you provide an example of a challenging problem you faced in a previous role? How did you approach it and what was the result?

9. If a referral was received incorrectly and required urgent attention, how would you proceed to rectify the situation? If a referral was received incorrectly and required urgent attention, how would you proceed to rectify the situation?

10. What does good customer service mean to you, particularly in a healthcare context? What does good customer service mean to you, particularly in a healthcare context?

11. How would you deal with a frustrated service user or health professional who is dissatisfied with the service they received? How would you deal with a frustrated service user or health professional who is dissatisfied with the service they received?

12. As this is an apprenticeship, what are your learning goals, and how do you think this position can help you achieve them? As this is an apprenticeship, what are your learning goals, and how do you think this position can help you achieve them?

13. Are you familiar with the Customer Service Practitioner L2 or Business Administrator L3 qualifications? What interests you most about studying for one of them? Are you familiar with the Customer Service Practitioner L2 or Business Administrator L3 qualifications? What interests you most about studying for one of them?

14. The SPOC team operates 7 days a week. How do you feel about working flexible hours, including weekends? The SPOC team operates 7 days a week. How do you feel about working flexible hours, including weekends?

15. Healthcare environments can be fast-paced and demanding. How do you cope with stress or high-pressure situations? Healthcare environments can be fast-paced and demanding. How do you cope with stress or high-pressure situations?

16. Do you have any questions about the role or about us as an organisation? Do you have any questions about the role or about us as an organisation?

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2. What do you understand about the role of the Single Point of Contact (SPOC) in a healthcare setting?

quel9aKj General Questions

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Interview Summary
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Role: SPOC Administration Assistant (Apprentice) in Pocklington

Interviewed on Wednesday 16 April 2025 at 13:07.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSPOC Administration Assistant (Apprentice) with Humber Teaching NHS Foundation Trust in Pocklington\n\n A new role has become available for a Band 2 Administration Assistant (Apprentice) within The Single Point of Contact (SPOC) team, with bases covering Pocklington, Whitby, Scarborough and Malton. The service operates 7 days a week between the hours of 8.00am and 6.00pm. The SPOC administration team are the single point of contact for service users and referring health professionals. Working as part of the SPOC team the post holder will be required to process referrals into a Trust clinical computer system, direct referrals to the appropriate clinical team to be triaged/ allocated to caseload, book appointments and support waiting list management by appointing patients from the waiting lists. As an apprentice you will be supported throughout studying the Customer Service Practitioner L2 or Business Administrator L3depending on experience and capabilities. This position will be paid at National Living Wage depending on age, with progression to Band 2 on completion of Apprenticeship. The main duties of the role will include: To provide an administration service to Community Services Single Point of Contact (SPOC). Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services Single point of contact for service users and referring health professionals. Process referrals into the Trust's clinical computer system. Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload. Book appointments and support waiting list management by appointing patients from the waiting list. About us For further information regarding this role, please see attached Job Description and Person Specification. "}