SPOC Administration Assistant (Apprentice) inPocklington inPocklington PUBLISHED MON 18 NOV 2024

Band 2 PERMANENT
CASELOAD NHS

Humber Teaching NHS Foundation Trust rejI9aGy

Gain practical experience in a supportive healthcare environment, enhancing your administrative skills.

Opportunity to study and earn a recognized qualification (Customer Service Practitioner L2 or Business Administrator L3) while working.

Flexibility of working across multiple locations (Pocklington, Whitby, Scarborough, and Malton) and various shifts throughout the week.

Play a crucial role in patient care by being the first point of contact for service users and health professionals, contributing to their well-being.

Receive a competitive wage at National Living Wage, with potential for progression to Band 2 upon completion of your apprenticeship.

Develop valuable skills in referral management, appointment booking, and interacting with both healthcare professionals and patients.

The Humber Teaching NHS Foundation Trust is offering a Band 2 Administration Assistant (Apprentice) position within its Single Point of Contact (SPOC) team, located in Pocklington and servicing surrounding areas. This role involves processing referrals into the Trust's clinical computer system, coordinating appointments, and managing waiting lists while serving as the primary contact for service users and health professionals. The position requires working within a schedule of seven days a week, from 8:00 am to 6:00 pm.

As an apprentice, the successful candidate will receive support in studying for a Customer Service Practitioner Level 2 or Business Administrator Level 3 qualification, depending on their experience and abilities. The role offers remuneration at the National Living Wage, with potential progression to Band 2 upon completion of the apprenticeship. Key responsibilities include referral management, appointment booking, and ensuring services operate efficiently within the community healthcare framework.

A new role has become available for a Band 2 Administration Assistant (Apprentice) within The Single Point of Contact (SPOC) team, with bases covering Pocklington, Whitby, Scarborough and Malton. The service operates 7 days a week between the hours of 8.00am and 6.00pm. The SPOC administration team are the single point of contact for service users and referring health professionals.

Working as part of the SPOC team the post holder will be required to process referrals into a Trust clinical computer system, direct referrals to the appropriate clinical team to be triaged/ allocated to caseload, book appointments and support waiting list management by appointing patients from the waiting lists.

As an apprentice you will be supported throughout studying the Customer Service Practitioner L2 or Business Administrator L3depending on experience and capabilities. This position will be paid at National Living Wage depending on age, with progression to Band 2 on completion of Apprenticeship.

The main duties of the role will include:

To provide an administration service to Community Services Single Point of Contact (SPOC).
Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services
Single point of contact for service users and referring health professionals.
Process referrals into the Trust's clinical computer system.
Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload.
Book appointments and support waiting list management by appointing patients from the waiting list.

About us
For further information regarding this role, please see attached Job Description and Person Specification.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and what attracted you to this apprenticeship role with the SPOC team?

2. What do you understand about the role of the Single Point of Contact (SPOC) in a healthcare setting?

3. What prior experience do you have in an administrative role or in customer service?

4. Describe a situation where you had to manage multiple tasks or priorities. How did you handle it?

5. Do you have any experience with electronic health record systems or other clinical computer systems? If so, please elaborate.

Start a practice interview... NEW!

1. Can you tell us a bit about yourself and what attracted you to this apprenticeship role with the SPOC team?

2. What do you understand about the role of the Single Point of Contact (SPOC) in a healthcare setting?

3. What prior experience do you have in an administrative role or in customer service?

4. Describe a situation where you had to manage multiple tasks or priorities. How did you handle it?

5. Do you have any experience with electronic health record systems or other clinical computer systems? If so, please elaborate.

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

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