{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Administrator with West Heath Surgery in Birmingham\n\n West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery. The role of a Medical Administrator at West Heath Surgery involves developing a professionalrapport with our patients to helpresolving and potentially signpost of a variety health needs and queries. Making assorted array of appointments across numerous clinics, completing administrative workflow tasks within our clinical systems and Providing administrative support to clinicians and managers within the organisation are also part of the role, ensuring that our patients receive the highest level of patient care in a friendly, patient first manner. The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilstprioritizingtheirown workload to meet deadlines. Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities ofmaintaining complete and accurate records with the ability to provideexcellent patient service. About us The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Key responsibilities Reception 1.Receiving and directing patients 2.Handling telephone and general enquiries 3.Making appointments and taking requests for home visits 4.Taking Messages 5.Processing all forms of communication relating to patients 6.Administrative workflow tasks on the clinical system 7.Ensuring work areas are tidy 8.Cash handling 9.Making appointments for medical representatives 10.Making refreshments 11.All forms of data entry and recording relating to patients, including scanning 12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals 13.Assisting clinicians as a chaperone where required 14.Providing administrative support to clinicians and managers within the organisation 15.Follow and adhere to Health and Safety procedures 16.Any other delegated duties considered appropriate for the post Communication 1.Communicate effectively to deliver excellent customer service to patients 2.Promote effective teamwork with all staff 3.Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post 1.An understanding, acceptance and adherence to the need for strict confidentiality Experience 1. Previous experience of working in an office environment 2. Previous medical receptionist experience 3. Experience of using EMIS Web software Qualifications 1. GCSE English or equivalent Grade C or above 2. RSA II typing/word processing or equivalent Skills 1. Proficient in reading and writing English 1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding 2. Strong organisational skills and ability to maintain complete and accurate record systems 3. Ability to work under own initiative and prioritise workload to meet deadlines 4. Ability to provide excellent customer service 5. Good interpersonal skills 6. Good telephone manner Knowledge 1. Good standard of communication both orally and in writing 2. A specific understanding of the confidential nature of the work in hand 3. Conversant with Microsoft Word 4. Understanding of confidentiality and Data Protection Act 5. Knowledge of the local area Personal Qualities 1. A willingness to work in a flexible and co-operative manner with colleagues 2. Ability to work as a team or on own initiative 3. Ability to cope with change 4. Reliable 5. Good time keeper 6. Friendly and approachable 7. Willingness to undertake a DBS check 8. Willingness to undertake training 9. Able to cope under pressure "}