Medical Administrator inBirmingham inBirmingham PUBLISHED MON 16 DEC 2024

Depending on experience PERMANENT GOOD SALARY

West Heath Surgery r3ZpFoq3

Essential role in delivering high-quality patient care and support within a reputable GP practice.

Opportunity to develop strong professional relationships with patients, enhancing their healthcare experience.

Involvement in a variety of administrative tasks, ensuring a dynamic and engaging work environment.

Ability to work as part of a collaborative team, promoting teamwork and effective communication.

Exposure to advanced clinical systems like EMIS Web, developing valuable technical skills.

A supportive work culture that values flexibility, initiative, and personal growth through training opportunities.

West Heath Surgery, located in Birmingham and part of the SDSmyhealthcare federation, is seeking a Medical Administrator to enhance patient care and streamline administrative processes within the practice. The primary responsibilities of this role include managing patient interactions, scheduling appointments, handling inquiries, and supporting clinicians and managers with administrative tasks. The Medical Administrator will serve as the first point of contact for patients, ensuring effective communication and a high standard of customer service while maintaining confidentiality and compliance with health regulations.

Candidates for the position should possess strong organisational skills, fluency in English, and experience in a medical reception environment, particularly with EMIS Web software. The role also requires a willingness to work collaboratively with colleagues and adapt to a dynamic healthcare setting. Ideal candidates will demonstrate reliability, a friendly demeanor, and the ability to prioritize tasks effectively while providing exceptional patient support.

West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.

The role of a Medical Administrator at West Heath Surgery involves developing a professionalrapport with our patients to helpresolving and potentially signpost of a variety health needs and queries.

Making assorted array of appointments across numerous clinics, completing administrative workflow tasks within our clinical systems and Providing administrative support to clinicians and managers within the organisation are also part of the role, ensuring that our patients receive the highest level of patient care in a friendly, patient first manner.

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilstprioritizingtheirown workload to meet deadlines.

Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities ofmaintaining complete and accurate records with the ability to provideexcellent patient service.

About us
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Key responsibilities
Reception
1.Receiving and directing patients
2.Handling telephone and general enquiries
3.Making appointments and taking requests for home visits
4.Taking Messages
5.Processing all forms of communication relating to patients
6.Administrative workflow tasks on the clinical system
7.Ensuring work areas are tidy
8.Cash handling
9.Making appointments for medical representatives
10.Making refreshments
11.All forms of data entry and recording relating to patients, including scanning
12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
13.Assisting clinicians as a chaperone where required
14.Providing administrative support to clinicians and managers within the organisation
15.Follow and adhere to Health and Safety procedures
16.Any other delegated duties considered appropriate for the post
Communication
1.Communicate effectively to deliver excellent customer service to patients
2.Promote effective teamwork with all staff
3.Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

1. Previous experience of working in an office environment

2. Previous medical receptionist experience

3. Experience of using EMIS Web software

Qualifications

1. GCSE English or equivalent Grade C or above

2. RSA II typing/word processing or equivalent

Skills

1. Proficient in reading and writing English

1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding

2. Strong organisational skills and ability to maintain complete and accurate record systems

3. Ability to work under own initiative and prioritise workload to meet deadlines

4. Ability to provide excellent customer service

5. Good interpersonal skills

6. Good telephone manner

Knowledge

1. Good standard of communication both orally and in writing

2. A specific understanding of the confidential nature of the work in hand

3. Conversant with Microsoft Word

4. Understanding of confidentiality and Data Protection Act

5. Knowledge of the local area

Personal Qualities

1. A willingness to work in a flexible and co-operative manner with colleagues

2. Ability to work as a team or on own initiative

3. Ability to cope with change

4. Reliable

5. Good time keeper

6. Friendly and approachable

7. Willingness to undertake a DBS check

8. Willingness to undertake training

9. Able to cope under pressure

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Administrator: Click to view

To work as a Medical Administrator in the UK, you'll need a combination of educational qualifications, specific skills, and relevant experience. Here are the key skills and qualifications typically required:

Educational Qualifications:

- Relevant Degree or Qualification: While not mandatory, a degree in health administration, business administration, or a related field can be beneficial. Postgraduate qualifications in healthcare management or administration can also enhance your prospects.

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.

2. Communication Skills: Strong verbal and written communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. IT Skills: Proficiency in healthcare management software, electronic health records (EHR), and standard office software (like Microsoft Office). Familiarity with databases and spreadsheets is also valuable.

4. Attention to Detail: Meticulous attention to detail to ensure accuracy in managing patient records, billing, and compliance with legal regulations.

5. Customer Service Orientation: Strong interpersonal skills to provide a welcoming environment for patients and handle their inquiries or concerns.

6. Problem-Solving Skills: Ability to assess situations, identify problems, and propose effective solutions, particularly in a healthcare setting.

7. Knowledge of Healthcare Regulations: Understanding of healthcare policies, laws, and ethical standards relevant to medical administration in the UK, such as GDPR for handling patient information.

8. Teamwork and Collaboration: Ability to work effectively as part of a team with healthcare professionals and administrative staff.

9. Financial Management Skills: Basic understanding of budgeting, billing, and invoicing, as well as managing costs in a healthcare setting.

10. Time Management: Efficiently managing your time to meet deadlines and handle the demands of a busy healthcare environment.

Experience:

- Relevant Work Experience: Experience in administrative roles within healthcare settings can be very advantageous. Internships, volunteer work, or part-time jobs in hospitals, clinics, or medical offices provide practical exposure.

Additional Qualifications:

- Professional Development: Consider certifications or courses related to healthcare management, such as those offered by organizations like the Institute of Healthcare Managers (IHM) or the NHS Leadership Academy.

Personal Attributes:

- Confidentiality and Discretion: Understanding the importance of patient confidentiality and handling sensitive information appropriately.

- Adaptability: Ability to adapt to the evolving healthcare landscape and any changes in regulations or systems.

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