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Medical AdministratorinBirminghaminBirminghamPUBLISHED MON 16 DEC 2024

Depending on experience  PERMANENT  GOOD SALARY 

West Heath SurgeryFollow West Heath Surgery

Essential role in delivering high-quality patient care and support within a reputable GP practice.
Opportunity to develop strong professional relationships with patients, enhancing their healthcare experience.
Involvement in a variety of administrative tasks, ensuring a dynamic and engaging work environment.
Ability to work as part of a collaborative team, promoting teamwork and effective communication.
Exposure to advanced clinical systems like EMIS Web, developing valuable technical skills.
A supportive work culture that values flexibility, initiative, and personal growth through training opportunities.
The fulfilling experience of being the first point of contact for patients, directly impacting their health outcomes.
West Heath Surgery, located in Birmingham and part of the SDSmyhealthcare federation, is seeking a Medical Administrator to enhance patient care and streamline administrative processes within the practice. The primary responsibilities of this role include managing patient interactions, scheduling appointments, handling inquiries, and supporting clinicians and managers with administrative tasks. The Medical Administrator will serve as the first point of contact for patients, ensuring effective communication and a high standard of customer service while maintaining confidentiality and compliance with health regulations.

Candidates for the position should possess strong organisational skills, fluency in English, and experience in a medical reception environment, particularly with EMIS Web software. The role also requires a willingness to work collaboratively with colleagues and adapt to a dynamic healthcare setting. Ideal candidates will demonstrate reliability, a friendly demeanor, and the ability to prioritize tasks effectively while providing exceptional patient support.
Essential role in delivering high-quality patient care and support within a reputable GP practice.
Opportunity to develop strong professional relationships with patients, enhancing their healthcare experience.
Involvement in a variety of administrative tasks, ensuring a dynamic and engaging work environment.
Ability to work as part of a collaborative team, promoting teamwork and effective communication.
Exposure to advanced clinical systems like EMIS Web, developing valuable technical skills.
A supportive work culture that values flexibility, initiative, and personal growth through training opportunities.
The fulfilling experience of being the first point of contact for patients, directly impacting their health outcomes.

Useful skills for a Medical Administrator:
To work as a Medical Administrator in the UK, you'll need a combination of educational qualifications, specific skills, and relevant experience. Here are the key skills and qualifications typically required:
Educational Qualifications:
- Relevant Degree or Qualification: While not mandatory, a degree in health administration, business administration, or a related field can be beneficial. Postgraduate qualifications in healthcare management or administration can also enhance your prospects.
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
2. Communication Skills: Strong verbal and written communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. IT Skills: Proficiency in healthcare management software, electronic health records (EHR), and standard office software (like Microsoft Office). Familiarity with databases and spreadsheets is also valuable.
4. Attention to Detail: Meticulous attention to detail to ensure accuracy in managing patient records, billing, and compliance with legal regulations.
5. Customer Service Orientation: Strong interpersonal skills to provide a welcoming environment for patients and handle their inquiries or concerns.
6. Problem-Solving Skills: Ability to assess situations, identify problems, and propose effective solutions, particularly in a healthcare setting.
7. Knowledge of Healthcare Regulations: Understanding of healthcare policies, laws, and ethical standards relevant to medical administration in the UK, such as GDPR for handling patient information.
8. Teamwork and Collaboration: Ability to work effectively as part of a team with healthcare professionals and administrative staff.
9. Financial Management Skills: Basic understanding of budgeting, billing, and invoicing, as well as managing costs in a healthcare setting.
10. Time Management: Efficiently managing your time to meet deadlines and handle the demands of a busy healthcare environment.
Experience:
- Relevant Work Experience: Experience in administrative roles within healthcare settings can be very advantageous. Internships, volunteer work, or part-time jobs in hospitals, clinics, or medical offices provide practical exposure.
Additional Qualifications:
- Professional Development: Consider certifications or courses related to healthcare management, such as those offered by organizations like the Institute of Healthcare Managers (IHM) or the NHS Leadership Academy.
Personal Attributes:
- Confidentiality and Discretion: Understanding the importance of patient confidentiality and handling sensitive information appropriately.
- Adaptability: Ability to adapt to the evolving healthcare landscape and any changes in regulations or systems.
 


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