Interview for Receptionist / Care Navigator

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Practice Interview

Practice Interview

Receptionist / Care Navigator • Broxbourne
Primary Care Careers

Thank you for your interest in the position of Receptionist / Care Navigator in Broxbourne with Primary Care Careers.

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Role: Receptionist / Care Navigator in Broxbourne

Interviewed on Monday 25 November 2024 at 12:02.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist / Care Navigator with Primary Care Careers in Broxbourne, Hertfordshire\n\n Park Lane Surgery has an opportunity for an enthusiastic and proactive receptionist to join our friendly team on a part-time basis for 16.5 hours per week to work: Monday 7.45-13.00 Thursday 13.00-19.00 Friday 7.45-13.00. Previous experience is preferred, but not essential as training will be given to the right candidate. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us If you would like to find out more information about this role, please see the attached job specification. "}