Receptionist / Care Navigator inBroxbourne inBroxbourne PUBLISHED
FRI 1 NOV 2024
Primary Care Careers rD8BMKk6
Park Lane Surgery has an opportunity for an enthusiastic and proactive receptionist to join our friendly team on a part-time basis for 16.5 hours per week to work:
- Monday 7.45-13.00
- Thursday 13.00-19.00
- Friday 7.45-13.00.
Previous experience is preferred, but not essential as training will be given to the right candidate.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
If you would like to find out more information about this role, please see the attached job specification.
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