Interview for Lead for Urgent Care - Discover Great Care Jobs and Jobs In Care Today

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Lead for Urgent Care • Chippenham
NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Thank you for your interest in the position of Lead for Urgent Care in Chippenham with NHS Bath and North East Somerset, Swindon and Wiltshire ICB.

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Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system? Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?

2. What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it? What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it?

3. How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment? How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment?

4. What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target? What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target?

5. Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery? Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery?

6. How do you approach situations where there are conflicting priorities among the different localities or stakeholders involved in urgent care? How do you approach situations where there are conflicting priorities among the different localities or stakeholders involved in urgent care?

7. What is your experience with managing contracts in health services, particularly related to Integrated Urgent Care and ambulance services? What is your experience with managing contracts in health services, particularly related to Integrated Urgent Care and ambulance services?

8. How do you utilise data and intelligence to make informed decisions and drive improvements in urgent care services? How do you utilise data and intelligence to make informed decisions and drive improvements in urgent care services?

9. What factors do you consider when developing and monitoring a seasonal plan for urgent care services? What factors do you consider when developing and monitoring a seasonal plan for urgent care services?

10. Can you explain your understanding of the governance processes in NHS organisations, especially as they relate to urgent care? Can you explain your understanding of the governance processes in NHS organisations, especially as they relate to urgent care?

11. Describe a successful transformation project you were involved in. What were the key steps, and what was the outcome? Describe a successful transformation project you were involved in. What were the key steps, and what was the outcome?

12. How would you go about coordinating demand and capacity modelling for urgent care? What considerations are paramount in this exercise? How would you go about coordinating demand and capacity modelling for urgent care? What considerations are paramount in this exercise?

13. How do you ensure that the urgent care system is prepared for unforeseen emergencies, and what protocols do you believe should be in place? How do you ensure that the urgent care system is prepared for unforeseen emergencies, and what protocols do you believe should be in place?

14. What recent trends or changes in the urgent care sector do you believe will significantly impact service delivery in the near future? What recent trends or changes in the urgent care sector do you believe will significantly impact service delivery in the near future?

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1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?

queaPpKY Understanding of Role

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Interview Summary
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Role: Lead for Urgent Care in Chippenham

Interviewed on Monday 14 April 2025 at 03:06.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nLead for Urgent Care with NHS Bath and North East Somerset, Swindon and Wiltshire ICB in Chippenham\n\n Senior ICB manager providing leadership and coordination for the BSW urgent and emergency care work plan and support the UEC Manager with the production of the BSW seasonal plan in collaboration with system partners.Lead senior manager with responsibility for supporting performance improvement and reporting on targets associated with urgent care, namely the 4-hour Accident and Emergency target, and ambulance response targets.Lead senior commissioning manager responsible for the Integrated Urgent Care and Ambulance service contracts and associated transformation and delivery plans.Directly manages relevant IUC and Ambulance contracts The core requirement of this role is to provide oversight and operational support for the provision of urgent care across the BSW system.The post holder will work in a matrix way with the localities and the Director of Urgent Care and Flow, Associate Director for Patient Flow, Integrated Patient Flow Leads, Urgent Care and Flow Advisors gathering intelligence and issues, resolving these where appropriate, or escalating them to others where required About us The post holder will provide leadership coordination for urgent care services, drawing from the delivery programmes with the three localities and Integrated Patient Flow Leads.The post holder will provide senior input to the Urgent Care & Flow Delivery Group, co- ordinating inputs from the three localities: leading and developing the delivery of theannual work plan in line with the Urgent and Emergency Care Plan, BSW urgent care policies e.g. Escalation and operational plans including the NHS Long Term Plan.The post holder will be the lead manager responsible for coordinating oversight, commissioner delivery and reporting on targets associated with urgent and emergency care for BSW. This includes ED targets and ambulance response targets.The post holder will facilitate performance commentary to the ICS governance processes such as the Urgent Care and Flow Delivery Group and other relevant forums, providing details on key risks, issues, and actions.The post holder will support the Director of Urgent Care and Flow in the production, coordination and monitoring of the system Seasonal Plan working closely and pulling together content and plans produced by system partners and led by the three localities to provide BSW oversight and ensure alignment with the Urgent Care and Flow Delivery Group work plan.To coordinate the urgent care and flow input to the development of demand and capacity modelling for urgent care, working with localities to ensure local assumptions are included. The post holder will act as a commissioner representative for any relevant SWAST development or contract performance meetings and lead ICB actions related to the transformation plan to reduce ambulance demand.The post holder will lead the commissioning of the contract for Integrated Urgent Care, lead the interface with the Directory of Services team, associated transformation and service improvement plans, and the development of Think 111 First.To provide senior input and advice into Urgent and Emergency Care assurance processes with NHSE/I.To take the lead on specified BSW urgent care and flow priorities that may vary from time to time.To be responsible, via matrix management, to deliver commissioning to meet one/some of the key strategic objectives of the ICB.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required and deputise as requested by the Associate Director and Director.The post holder will be responsible for supporting the UEC team with any additional urgent care information requests, including any urgent and emergency care reports that require submission to NHS England, Freedom of Information requests and complaints, and coordinating with colleagues for any specific information to support such requests being delivered within set timescales "}