Lead for Urgent Care inChippenham inChippenham PUBLISHED TUE 29 OCT 2024

Band 8b: Depending on experience Dependant on experience PERMANENT
ACCIDENT AND EMERGENCY EMERGENCY DEPARTMENT HSE NHS

NHS Bath and North East Somerset, Swindon and Wiltshire ICB rrCKd2PJ

Opportunity to lead and influence urgent care services across a wide-ranging network, contributing to the overall improvement of patient care in the region.

Direct involvement in strategic planning and performance improvement initiatives, including managing critical targets such as the 4-hour Accident and Emergency target.

Collaboration with a diverse range of stakeholders, including localities, healthcare partners, and senior management, fostering a coordinated approach to urgent care delivery.

Significant role in the commissioning and management of Integrated Urgent Care and Ambulance service contracts, allowing for creativity and innovation in service transformation.

Ability to make a tangible impact on resolving urgent care challenges and improving operational efficiency within the Bath and North East Somerset, Swindon, and Wiltshire health systems.

Engagement in high-level governance and assurance processes with NHS England, enhancing professional credibility and career progression opportunities.

The "Lead for Urgent Care" role at NHS Bath and North East Somerset, Swindon and Wiltshire ICB in Chippenham requires a senior manager to lead and coordinate the urgent and emergency care work plan. Key responsibilities include supporting performance improvements related to urgent care targets, overseeing Integrated Urgent Care and Ambulance service contracts, and collaborating with localities and various stakeholders. The post holder will manage reporting on Emergency Department and ambulance response targets, contribute to the Urgent Care & Flow Delivery Group, and assist in developing the system's Seasonal Plan. Additionally, they will engage in demand and capacity modeling, represent the ICB in relevant meetings, and oversee transformation plans to reduce ambulance demand. The role also involves addressing urgent care information requests and supporting governance processes.

Senior ICB manager providing leadership and coordination for the BSW urgent and emergency care work plan and support the UEC Manager with the production of the BSW seasonal plan in collaboration with system partners.Lead senior manager with responsibility for supporting performance improvement and reporting on targets associated with urgent care, namely the 4-hour Accident and Emergency target, and ambulance response targets.Lead senior commissioning manager responsible for the Integrated Urgent Care and Ambulance service contracts and associated transformation and delivery plans.Directly manages relevant IUC and Ambulance contracts

The core requirement of this role is to provide oversight and operational support for the provision of urgent care across the BSW system.The post holder will work in a matrix way with the localities and the Director of Urgent Care and Flow, Associate Director for Patient Flow, Integrated Patient Flow Leads, Urgent Care and Flow Advisors gathering intelligence and issues, resolving these where appropriate, or escalating them to others where required

About us
The post holder will provide leadership coordination for urgent care services, drawing from the delivery programmes with the three localities and Integrated Patient Flow Leads.The post holder will provide senior input to the Urgent Care & Flow Delivery Group, co- ordinating inputs from the three localities: leading and developing the delivery of theannual work plan in line with the Urgent and Emergency Care Plan, BSW urgent care policies e.g. Escalation and operational plans including the NHS Long Term Plan.The post holder will be the lead manager responsible for coordinating oversight, commissioner delivery and reporting on targets associated with urgent and emergency care for BSW. This includes ED targets and ambulance response targets.The post holder will facilitate performance commentary to the ICS governance processes such as the Urgent Care and Flow Delivery Group and other relevant forums, providing details on key risks, issues, and actions.The post holder will support the Director of Urgent Care and Flow in the production, coordination and monitoring of the system Seasonal Plan working closely and pulling together content and plans produced by system partners and led by the three localities to provide BSW oversight and ensure alignment with the Urgent Care and Flow Delivery Group work plan.To coordinate the urgent care and flow input to the development of demand and capacity modelling for urgent care, working with localities to ensure local assumptions are included.

The post holder will act as a commissioner representative for any relevant SWAST development or contract performance meetings and lead ICB actions related to the transformation plan to reduce ambulance demand.The post holder will lead the commissioning of the contract for Integrated Urgent Care, lead the interface with the Directory of Services team, associated transformation and service improvement plans, and the development of Think 111 First.To provide senior input and advice into Urgent and Emergency Care assurance processes with NHSE/I.To take the lead on specified BSW urgent care and flow priorities that may vary from time to time.To be responsible, via matrix management, to deliver commissioning to meet one/some of the key strategic objectives of the ICB.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required and deputise as requested by the Associate Director and Director.The post holder will be responsible for supporting the UEC team with any additional urgent care information requests, including any urgent and emergency care reports that require submission to NHS England, Freedom of Information requests and complaints, and coordinating with colleagues for any specific information to support such requests being delivered within set timescales

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?

2. What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it?

3. How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment?

4. What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target?

5. Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery?

Start a practice interview... NEW!

1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?

2. What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it?

3. How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment?

4. What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target?

5. Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Lead for Urgent Care: Click to view

To work as a Lead for Urgent Care in the UK, you will need a combination of clinical skills, leadership abilities, and administrative knowledge. Here's an overview of the essential skills and qualifications required for this role:

Clinical Skills

1. Medical Expertise: A solid foundation in urgent or emergency care, including knowledge of common acute conditions, trauma management, and minor injuries.

2. Assessment and Decision-Making: Proficiency in assessing patients quickly and making critical decisions related to their care.

3. Treatment Protocols: Familiarity with guidelines and protocols relevant to urgent care, such as those from the National Institute for Health and Care Excellence (NICE).

4. First Aid and Resuscitation: Certified skills in Advanced Life Support (ALS) and other relevant resuscitation techniques.

Leadership and Management Skills

1. Team Leadership: Experience in leading and mentoring healthcare teams, fostering a collaborative and supportive environment.

2. Staff Development: Skills in training, coaching, and appraising staff performance.

3. Conflict Resolution: Ability to manage conflicts effectively and maintain a positive workplace atmosphere.

4. Operational Management: Knowledge of managing clinical operations, including workflow optimization, staffing, and resource allocation.

Administrative Skills

1. Budget Management: Understanding of financial management and budgeting in a healthcare setting.

2. Policies and Procedures: Familiarity with NHS policies, regulations, and compliance requirements.

3. Data Management: Competence in using healthcare information systems for patient records, reporting, and auditing.

Communication Skills

1. Patient Communication: Strong ability to communicate with patients and their families, explaining medical conditions and treatment plans clearly.

2. Interprofessional Collaboration: Skilled at collaborating with other healthcare professionals to ensure comprehensive patient care.

3. Public Speaking: Ability to present information and lead meetings effectively.

Qualifications and Certifications

1. Relevant Clinical Qualification: Typically a medical degree (e.g., MBBS) and registration with the General Medical Council (GMC) or equivalent for nurses and other healthcare providers (e.g., NMC for nurses).

2. Experience in Urgent Care: Background working in urgent care settings, including experience in leadership roles.

3. Additional Certifications: Consider further qualifications in urgent care, leadership, or management (e.g., a diploma in urgent care medicine).

Personal Attributes

1. Adaptability: Ability to work in a fast-paced, changing environment and handle stress effectively.

2. Empathy and Compassion: A strong sense of empathy towards patients and a commitment to providing high-quality care.

Continuous Learning

1. Professional Development: A commitment to continuous learning and staying updated with advancements in urgent care, including attending workshops, courses, and conferences.

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51.468563079833984 -2.10880184173584 Chippenham

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