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Lead for Urgent CareinChippenhaminChippenhamPUBLISHED TUE 29 OCT 2024

Band 8b: Depending on experience Dependant on experience  PERMANENT 
ACCIDENT AND EMERGENCYEMERGENCY DEPARTMENTHSENHS

NHS Bath and North East Somerset, Swindon and Wiltshire ICBFollow NHS Bath and North East Somerset, Swindon and Wiltshire ICB

Opportunity to lead and influence urgent care services across a wide-ranging network, contributing to the overall improvement of patient care in the region.
Direct involvement in strategic planning and performance improvement initiatives, including managing critical targets such as the 4-hour Accident and Emergency target.
Collaboration with a diverse range of stakeholders, including localities, healthcare partners, and senior management, fostering a coordinated approach to urgent care delivery.
Significant role in the commissioning and management of Integrated Urgent Care and Ambulance service contracts, allowing for creativity and innovation in service transformation.
Ability to make a tangible impact on resolving urgent care challenges and improving operational efficiency within the Bath and North East Somerset, Swindon, and Wiltshire health systems.
Engagement in high-level governance and assurance processes with NHS England, enhancing professional credibility and career progression opportunities.
Dynamic and varied responsibilities that evolve with the health landscape, ensuring continual professional development and exposure to different aspects of urgent care management.
The "Lead for Urgent Care" role at NHS Bath and North East Somerset, Swindon and Wiltshire ICB in Chippenham requires a senior manager to lead and coordinate the urgent and emergency care work plan. Key responsibilities include supporting performance improvements related to urgent care targets, overseeing Integrated Urgent Care and Ambulance service contracts, and collaborating with localities and various stakeholders. The post holder will manage reporting on Emergency Department and ambulance response targets, contribute to the Urgent Care & Flow Delivery Group, and assist in developing the system's Seasonal Plan. Additionally, they will engage in demand and capacity modeling, represent the ICB in relevant meetings, and oversee transformation plans to reduce ambulance demand. The role also involves addressing urgent care information requests and supporting governance processes.
Opportunity to lead and influence urgent care services across a wide-ranging network, contributing to the overall improvement of patient care in the region.
Direct involvement in strategic planning and performance improvement initiatives, including managing critical targets such as the 4-hour Accident and Emergency target.
Collaboration with a diverse range of stakeholders, including localities, healthcare partners, and senior management, fostering a coordinated approach to urgent care delivery.
Significant role in the commissioning and management of Integrated Urgent Care and Ambulance service contracts, allowing for creativity and innovation in service transformation.
Ability to make a tangible impact on resolving urgent care challenges and improving operational efficiency within the Bath and North East Somerset, Swindon, and Wiltshire health systems.
Engagement in high-level governance and assurance processes with NHS England, enhancing professional credibility and career progression opportunities.
Dynamic and varied responsibilities that evolve with the health landscape, ensuring continual professional development and exposure to different aspects of urgent care management.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?
2. What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it?
3. How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment?
4. What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target?
5. Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery?
See all questions
1. Can you describe your understanding of the key responsibilities of this role within the BSW urgent care system?
2. What experience do you have in managing urgent and emergency care services? Can you provide an example of a challenge you faced in this area and how you resolved it?
3. How would you describe your leadership style, particularly in a multi-disciplinary and matrix management environment?
4. What strategies have you implemented in the past to improve performance in urgent care settings, particularly regarding targets such as the 4-hour A&E target?
5. Can you provide an example of how you have successfully collaborated with various stakeholders or system partners to enhance urgent care delivery?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Lead for Urgent Care:
To work as a Lead for Urgent Care in the UK, you will need a combination of clinical skills, leadership abilities, and administrative knowledge. Here's an overview of the essential skills and qualifications required for this role:
Clinical Skills
1. Medical Expertise: A solid foundation in urgent or emergency care, including knowledge of common acute conditions, trauma management, and minor injuries.
2. Assessment and Decision-Making: Proficiency in assessing patients quickly and making critical decisions related to their care.
3. Treatment Protocols: Familiarity with guidelines and protocols relevant to urgent care, such as those from the National Institute for Health and Care Excellence (NICE).
4. First Aid and Resuscitation: Certified skills in Advanced Life Support (ALS) and other relevant resuscitation techniques.
Leadership and Management Skills
1. Team Leadership: Experience in leading and mentoring healthcare teams, fostering a collaborative and supportive environment.
2. Staff Development: Skills in training, coaching, and appraising staff performance.
3. Conflict Resolution: Ability to manage conflicts effectively and maintain a positive workplace atmosphere.
4. Operational Management: Knowledge of managing clinical operations, including workflow optimization, staffing, and resource allocation.
Administrative Skills
1. Budget Management: Understanding of financial management and budgeting in a healthcare setting.
2. Policies and Procedures: Familiarity with NHS policies, regulations, and compliance requirements.
3. Data Management: Competence in using healthcare information systems for patient records, reporting, and auditing.
Communication Skills
1. Patient Communication: Strong ability to communicate with patients and their families, explaining medical conditions and treatment plans clearly.
2. Interprofessional Collaboration: Skilled at collaborating with other healthcare professionals to ensure comprehensive patient care.
3. Public Speaking: Ability to present information and lead meetings effectively.
Qualifications and Certifications
1. Relevant Clinical Qualification: Typically a medical degree (e.g., MBBS) and registration with the General Medical Council (GMC) or equivalent for nurses and other healthcare providers (e.g., NMC for nurses).
2. Experience in Urgent Care: Background working in urgent care settings, including experience in leadership roles.
3. Additional Certifications: Consider further qualifications in urgent care, leadership, or management (e.g., a diploma in urgent care medicine).
Personal Attributes
1. Adaptability: Ability to work in a fast-paced, changing environment and handle stress effectively.
2. Empathy and Compassion: A strong sense of empathy towards patients and a commitment to providing high-quality care.
Continuous Learning
1. Professional Development: A commitment to continuous learning and staying updated with advancements in urgent care, including attending workshops, courses, and conferences.
 


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