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Practice Interview

Charity Assistant • York
York and Scarborough Teaching Hospitals NHS Foundation Trust

Thank you for your interest in the position of Charity Assistant in York with York and Scarborough Teaching Hospitals NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a little about yourself and why you're interested in the Charity Assistant position with Y&S HC? Can you tell us a little about yourself and why you're interested in the Charity Assistant position with Y&S HC?

2. What do you know about York & Scarborough Hospitals Charity and its mission? What do you know about York & Scarborough Hospitals Charity and its mission?

3. What experience do you have in administrative support or office management, and how do you think it will benefit your role as a Charity Assistant? What experience do you have in administrative support or office management, and how do you think it will benefit your role as a Charity Assistant?

4. Have you worked with CRM databases in the past? If so, can you describe your experience and what specific tasks you managed? Have you worked with CRM databases in the past? If so, can you describe your experience and what specific tasks you managed?

5. Describe any previous experience you've had with fundraising or donor management, even if it was volunteer work. Describe any previous experience you've had with fundraising or donor management, even if it was volunteer work.

6. How would you approach building relationships with donors and supporters? Can you give an example of when you've successfully done this in the past? How would you approach building relationships with donors and supporters? Can you give an example of when you've successfully done this in the past?

7. Communication is key in this role. How do you tailor your communication style to different audiences, such as hospital staff, patients, and community groups? Communication is key in this role. How do you tailor your communication style to different audiences, such as hospital staff, patients, and community groups?

8. Can you share an instance where you had to deal with a challenging customer or stakeholder and how you resolved the situation? Can you share an instance where you had to deal with a challenging customer or stakeholder and how you resolved the situation?

9. This role requires a strong team player. Can you describe a time when you worked effectively as part of a team? What was your role in that situation? This role requires a strong team player. Can you describe a time when you worked effectively as part of a team? What was your role in that situation?

10. How do you maintain a positive outlook and motivate those around you, especially in a busy or stressful working environment? How do you maintain a positive outlook and motivate those around you, especially in a busy or stressful working environment?

11. Describe a situation where your attention to detail was crucial to the success of a project or task. How did you ensure everything was handled accurately? Describe a situation where your attention to detail was crucial to the success of a project or task. How did you ensure everything was handled accurately?

12. How do you prioritise your tasks when managing multiple responsibilities, especially during busy fundraising events? How do you prioritise your tasks when managing multiple responsibilities, especially during busy fundraising events?

13. This role may require occasional travel and out-of-hours work. How do you feel about flexible working hours, and how do you manage your work-life balance? This role may require occasional travel and out-of-hours work. How do you feel about flexible working hours, and how do you manage your work-life balance?

14. Can you describe a time when you had to quickly adapt to a change or unexpected situation in the workplace? How did you handle it? Can you describe a time when you had to quickly adapt to a change or unexpected situation in the workplace? How did you handle it?

15. How do you align with the values of kindness, openness, and pursuit of excellence mentioned in the job description? How do you align with the values of kindness, openness, and pursuit of excellence mentioned in the job description?

16. Why do you think your attitude and outlook would contribute positively to the Charity Team's efforts in making a difference for our hospitals? Why do you think your attitude and outlook would contribute positively to the Charity Team's efforts in making a difference for our hospitals?

17. Do you have any questions for us about the role, the charity, or the team you would be working with? Do you have any questions for us about the role, the charity, or the team you would be working with?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us a little about yourself and why you're interested in the Charity Assistant position with Y&S HC?

quei6jNX General Questions

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Interview Summary
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Role: Charity Assistant in York

Interviewed on Friday 25 April 2025 at 02:51.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCharity Assistant with York and Scarborough Teaching Hospitals NHS Foundation Trust in York\n\n Do you want to help make our hospital a better place for our patients and staff? This is an exciting opportunity to take on the role of Charity Assistant for York & Scarborough Hospitals Charity (Y&S HC). As Charity Assistant, you will be the first point of contact for enquiries into the charity through the Charity Office. Reporting to the Head of Charity, although supporting all members of the team to deliver the charity strategy, you will play an invaluable role in day-to-day operational activity of the charity, providing administrative and fundraising support to the Charity Team. Through excellent customer service and attention to detail, you will assist in building and developing fundraising relationships with donors, supporters and volunteers. You will have responsibility for thanking all donations received, accurately recording financial data and supporter information on our CRM database, keeping digital fundraising platforms updated and relevant and assisting with direct-mail and newsletters for distribution to our supporters. You will be required to attend meetings and take minutes. The role involves communicating with a wide range of people; internal trust staff, patients and family members as well as community groups and local businesses, so an ability to adapt to these difference audiences is essential. You will be someone with a positive outlook and attitude, a strong team player and be keen to make a difference for our hospitals through your work in a busy fundraising environment. Previous charity or fundraising experience would be an advantage but not essential. The role is based in the Charity Office at York Hospital, although you will occasionally be required to travel to other sites within York and Scarborough Teaching Hospitals NHS Foundation Trust, and work out of hours when required for fundraising events. About us A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. "}