Interview for Patient Care Advisor

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Practice Interview

Practice Interview

Patient Care Advisor • Norwich
Primary Care Careers

Thank you for your interest in the position of Patient Care Advisor in Norwich with Primary Care Careers.

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Role: Patient Care Advisor in Norwich

Interviewed on Friday 22 November 2024 at 10:41.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Care Advisor with Primary Care Careers in Norwich, Norfolk\n\n Are you looking for a rewarding role that goes beyond the typical receptionist duties? Join our dynamic team as we are recruiting for three patient care advisors, on a full time basis for 37.5 hours per week and be an essential part of our front-line service! In this role, you'll be a crucial link between patients and the care they need, ensuring smooth and efficient practice operations. If you're organised, compassionate, and love interacting with people, this is the perfect opportunity for you. Be the friendly face of our practice, guiding patients to the right services. Manage appointment bookings and provide appointment cards when necessary, ensuring patients get timely access to care. Accept, issue, and distribute prescriptions, letters, forms, specimen bottles, and more with precision. Address patient inquiries, resolve problems, and manage complaints with empathy and efficiency. Inform patients about our practice procedures and help them navigate our services smoothly. Assist new patients in the registration process, ensuring all details are accurately recorded. Provide excellent phone support, answering calls promptly and directing them as needed. About us If you would like to find out more information about this role, please see the attached job specification. "}