{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrator / Receptionist with Orchard Surgery, Kegworth and Gotham in Kegworth, Derby\n\n We have TWO exciting opportunities to join our dedicated team of Administrators / Receptionists for 24 & 26 hours per week over four days (Monday, Tuesday, Thursday, Friday) The role is busy, varied, rewarding and challenging so we are looking for a keen and enthusiastic individual who has a flexible pro-active approach with the ability to multi-task. The ideal candidate will have strong communication and people skills and be a team player. You will have the ability to remain calm under pressure and be able to deal with difficult situations with empathy, efficiency and professionalism. The successful candidate will be required to work flexibly between 7.30 am to 7.00 pm Monday to Friday, across both sites. Providing cover during busy periods and sickness is essential in this role. Key tasks include greeting patients and answering the telephone in a polite, professional, confident manner. You will signpost patients to the most appropriate pathway for their health concern, deal with face to face and telephone enquiries from patients, process prescription requests and deal with various administrative tasks. No two days are the same, and we have the opportunity to make a difference to the patients in our care. About us Job Purpose: To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities: Telephone Duties Making appointments Taking, and passing on, messages Confirming No Action Required results and making appointments to discuss results Signpost callers to the appropriate healthcare professional Home visit requests Deal with general enquiries and first level complaints Contacting patients, other team members and associated healthcare agencies and providers Reception Duties Greet and direct patients and visitors Register new patients and temporary residents Making appointments Keep Reception & Waiting Room area tidy and presentable Ensure outstanding queries are explained and handed over to colleagues as necessary Respond to requests of doctors and nurses during surgery Collect payments from patients for non-NHS services Deal with general enquiries and complaints Filing Filing and retrieving paperwork as requested (eg. Lloyd George envelopes) Prescriptions Dealing with requests and queries relating to repeat prescriptions Raising prescriptions as per Practice protocols General Assist the Practice Management Team with management tasks and the general administration of the practice Input and extract information from Practice computer system Register New patients onto the system on a daily basis Scan incoming correspondence and documents to patient records on a daily basis Ensure all requests for photocopying are carried out daily Shred confidential information on a daily basis Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice Summarise medical records Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed General housekeeping Have an overview of admin tasks (eg. cytology admin, recalls) Opening up / locking up of practice premises and maintaining security in accordance with practice protocols Observe health and safety guidelines at all times Observe Confidentiality policy and guidelines at all times Any other reasonable duties as necessary "}