Administrator / Receptionist inKegworth inKegworth PUBLISHED MON 21 OCT 2024

We have TWO exciting opportunities to join our dedicated team of Administrators / Receptionists for 24 & 26 hours per week over four days (Monday, Tuesday, Thursday, Friday)

The role is busy, varied, rewarding and challenging so we are looking for a keen and enthusiastic individual who has a flexible pro-active approach with the ability to multi-task.

The ideal candidate will have strong communication and people skills and be a team player. You will have the ability to remain calm under pressure and be able to deal with difficult situations with empathy, efficiency and professionalism.

The successful candidate will be required to work flexibly between 7.30 am to 7.00 pm Monday to Friday, across both sites. Providing cover during busy periods and sickness is essential in this role.

Key tasks include greeting patients and answering the telephone in a polite, professional, confident manner. You will signpost patients to the most appropriate pathway for their health concern, deal with face to face and telephone enquiries from patients, process prescription requests and deal with various administrative tasks. No two days are the same, and we have the opportunity to make a difference to the patients in our care.

About us

Job Purpose: To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities:

Telephone Duties

Making appointments

Taking, and passing on, messages

Confirming No Action Required results and making appointments to discuss results

Signpost callers to the appropriate healthcare professional

Home visit requests

Deal with general enquiries and first level complaints

Contacting patients, other team members and associated healthcare agencies and providers

Reception Duties

Greet and direct patients and visitors

Register new patients and temporary residents

Making appointments

Keep Reception & Waiting Room area tidy and presentable

Ensure outstanding queries are explained and handed over to colleagues as necessary

Respond to requests of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

Dealing with requests and queries relating to repeat prescriptions

Raising prescriptions as per Practice protocols

General

Assist the Practice Management Team with management tasks and the general administration of the practice

Input and extract information from Practice computer system

Register New patients onto the system on a daily basis

Scan incoming correspondence and documents to patient records on a daily basis

Ensure all requests for photocopying are carried out daily

Shred confidential information on a daily basis

Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice

Summarise medical records

Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed

General housekeeping

Have an overview of admin tasks (eg. cytology admin, recalls)

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

Observe health and safety guidelines at all times

Observe Confidentiality policy and guidelines at all times

Any other reasonable duties as necessary