Administrator / Receptionist inKegworth inKegworth PUBLISHED 21 OCT 2024
Orchard Surgery, Kegworth and Gotham rnYLnnVZ
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We have
TWO
exciting opportunities to join our dedicated team of Administrators / Receptionists for 24 & 26 hours per week over four days (Monday, Tuesday, Thursday, Friday)
The role is busy, varied, rewarding and challenging so we are looking for a keen and enthusiastic individual who has a flexible pro-active approach with the ability to multi-task.
The ideal candidate will have strong communication and people skills and be a team player. You will have the ability to remain calm under pressure and be able to deal with difficult situations with empathy, efficiency and professionalism.
The successful candidate will be required to work flexibly between 7.30 am to 7.00 pm Monday to Friday, across both sites. Providing cover during busy periods and sickness is essential in this role.
Key tasks include greeting patients and answering the telephone in a polite, professional, confident manner. You will signpost patients to the most appropriate pathway for their health concern, deal with face to face and telephone enquiries from patients, process prescription requests and deal with various administrative tasks. No two days are the same, and we have the opportunity to make a difference to the patients in our care.
About us
Job Purpose:
To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities:
Telephone Duties
Making appointments
Taking, and passing on, messages
Confirming No Action Required results and making appointments to discuss results
Signpost callers to the appropriate healthcare professional
Home visit requests
Deal with general enquiries and first level complaints
Contacting patients, other team members and associated healthcare agencies and providers
Reception Duties
Greet and direct patients and visitors
Register new patients and temporary residents
Making appointments
Keep Reception & Waiting Room area tidy and presentable
Ensure outstanding queries are explained and handed over to colleagues as necessary
Respond to requests of doctors and nurses during surgery
Collect payments from patients for non-NHS services
Deal with general enquiries and complaints
Filing
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
Dealing with requests and queries relating to repeat prescriptions
Raising prescriptions as per Practice protocols
General
Assist the Practice Management Team with management tasks and the general administration of the practice
Input and extract information from Practice computer system
Register New patients onto the system on a daily basis
Scan incoming correspondence and documents to patient records on a daily basis
Ensure all requests for photocopying are carried out daily
Shred confidential information on a daily basis
Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
Summarise medical records
Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
General housekeeping
Have an overview of admin tasks (eg. cytology admin, recalls)
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
Observe health and safety guidelines at all times
Observe Confidentiality policy and guidelines at all times
Any other reasonable duties as necessary
We have
TWO
exciting opportunities to join our dedicated team of Administrators / Receptionists for 24 & 26 hours per week over four days (Monday, Tuesday, Thursday, Friday)
The role is busy, varied, rewarding and challenging so we are looking for a keen and enthusiastic individual who has a flexible pro-active approach with the ability to multi-task.
The ideal candidate will have strong communication and people skills and be a team player. You will have the ability to remain calm under pressure and be able to deal with difficult situations with empathy, efficiency and professionalism.
The successful candidate will be required to work flexibly between 7.30 am to 7.00 pm Monday to Friday, across both sites. Providing cover during busy periods and sickness is essential in this role.
Key tasks include greeting patients and answering the telephone in a polite, professional, confident manner. You will signpost patients to the most appropriate pathway for their health concern, deal with face to face and telephone enquiries from patients, process prescription requests and deal with various administrative tasks. No two days are the same, and we have the opportunity to make a difference to the patients in our care.
About us
Job Purpose:
To ensure that the Reception and Administration functioning of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities:
Telephone Duties
Making appointments
Taking, and passing on, messages
Confirming No Action Required results and making appointments to discuss results
Signpost callers to the appropriate healthcare professional
Home visit requests
Deal with general enquiries and first level complaints
Contacting patients, other team members and associated healthcare agencies and providers
Reception Duties
Greet and direct patients and visitors
Register new patients and temporary residents
Making appointments
Keep Reception & Waiting Room area tidy and presentable
Ensure outstanding queries are explained and handed over to colleagues as necessary
Respond to requests of doctors and nurses during surgery
Collect payments from patients for non-NHS services
Deal with general enquiries and complaints
Filing
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
Dealing with requests and queries relating to repeat prescriptions
Raising prescriptions as per Practice protocols
General
Assist the Practice Management Team with management tasks and the general administration of the practice
Input and extract information from Practice computer system
Register New patients onto the system on a daily basis
Scan incoming correspondence and documents to patient records on a daily basis
Ensure all requests for photocopying are carried out daily
Shred confidential information on a daily basis
Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
Summarise medical records
Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
General housekeeping
Have an overview of admin tasks (eg. cytology admin, recalls)
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
Observe health and safety guidelines at all times
Observe Confidentiality policy and guidelines at all times
Any other reasonable duties as necessary
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