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Saving... jbnsV7ZE Mersey and West Lancashire Teaching Hospitals NHS Trust {"required":[],"optional":[{"id":"queXJnwM","grouping":"General Questions","question":"Can you tell us a bit about yourself and your previous experience in telecommunications or customer service roles?"},{"id":"quelYvOB","grouping":"General Questions","question":"What interests you most about working as a Telecommunications Operator for our NHS Trust?"},{"id":"que8StKo","grouping":"Technical and Operational Questions","question":"Have you had experience operating a switchboard or similar telecommunications equipment? If so, can you describe your experience?"},{"id":"queg6vDM","grouping":"Technical and Operational Questions","question":"How would you ensure accuracy when transferring calls, especially in a high-pressure environment?"},{"id":"quekra23","grouping":"Technical and Operational Questions","question":"Can you explain how you would handle an emergency call? What steps would you take to ensure a swift and appropriate response?"},{"id":"queE5rme","grouping":"Technical and Operational Questions","question":"Are you familiar with external paging systems and two-way radio communication methods? Please describe your experience with these systems."},{"id":"queUCuyh","grouping":"Customer Service Questions","question":"How do you ensure a polite and courteous interaction with callers, especially when they are experiencing distress?"},{"id":"queVEQ2d","grouping":"Customer Service Questions","question":"Can you provide an example of a challenging interaction you had with a customer or caller and how you resolved the situation?"},{"id":"quezF4hx","grouping":"Customer Service Questions","question":"How would you handle a situation where a caller is upset due to a long wait time in being connected?"},{"id":"queqmBAd","grouping":"Teamwork and Communication Questions","question":"This role requires effective teamwork within the Facilities Management team. Can you discuss your experience working within a team and how you facilitate communication among team members?"},{"id":"quezxxA8","grouping":"Teamwork and Communication Questions","question":"Describe the importance of handover communications at the beginning and end of your shift and how you would ensure this process is followed effectively."},{"id":"queiOSV2","grouping":"Administrative Skills Questions","question":"The role involves maintaining a switchboard database. Can you describe your experience with administrative tasks and database management?"},{"id":"queGibaT","grouping":"Administrative Skills Questions","question":"How would you approach reporting equipment faults? What processes would you follow to ensure prompt resolution?"},{"id":"que5cU2S","grouping":"Administrative Skills Questions","question":"Tell us how you would handle multiple requests for information at the same time, such as checking on-call information or assisting during busy periods."},{"id":"quenGa6M","grouping":"Training and Development Questions","question":"How do you feel about training new staff or helping colleagues understand Standard Operating Procedures? Can you give an example of your previous involvement in staff training?"},{"id":"queHiafO","grouping":"Training and Development Questions","question":"What steps do you take to keep yourself updated on best practices in telecommunications and customer service?"},{"id":"queHRwys","grouping":"Closing Questions","question":"What do you believe are the most important qualities for someone in this role?"}]} ![]()
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Practice Interview
Practice Interview
Telecommunications Operator • Southport
Mersey and West Lancashire Teaching Hospitals NHS Trust
Thank you for your interest in the position of Telecommunications Operator
in Southport
with Mersey and West Lancashire Teaching Hospitals NHS Trust.
Mersey and West Lancashire Teaching Hospitals NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and your previous experience in telecommunications or customer service roles? Can you tell us a bit about yourself and your previous experience in telecommunications or customer service roles?
2. What interests you most about working as a Telecommunications Operator for our NHS Trust? What interests you most about working as a Telecommunications Operator for our NHS Trust?
3. Have you had experience operating a switchboard or similar telecommunications equipment? If so, can you describe your experience? Have you had experience operating a switchboard or similar telecommunications equipment? If so, can you describe your experience?
4. How would you ensure accuracy when transferring calls, especially in a high-pressure environment? How would you ensure accuracy when transferring calls, especially in a high-pressure environment?
5. Can you explain how you would handle an emergency call? What steps would you take to ensure a swift and appropriate response? Can you explain how you would handle an emergency call? What steps would you take to ensure a swift and appropriate response?
6. Are you familiar with external paging systems and two-way radio communication methods? Please describe your experience with these systems. Are you familiar with external paging systems and two-way radio communication methods? Please describe your experience with these systems.
7. How do you ensure a polite and courteous interaction with callers, especially when they are experiencing distress? How do you ensure a polite and courteous interaction with callers, especially when they are experiencing distress?
8. Can you provide an example of a challenging interaction you had with a customer or caller and how you resolved the situation? Can you provide an example of a challenging interaction you had with a customer or caller and how you resolved the situation?
9. How would you handle a situation where a caller is upset due to a long wait time in being connected? How would you handle a situation where a caller is upset due to a long wait time in being connected?
10. This role requires effective teamwork within the Facilities Management team. Can you discuss your experience working within a team and how you facilitate communication among team members? This role requires effective teamwork within the Facilities Management team. Can you discuss your experience working within a team and how you facilitate communication among team members?
11. Describe the importance of handover communications at the beginning and end of your shift and how you would ensure this process is followed effectively. Describe the importance of handover communications at the beginning and end of your shift and how you would ensure this process is followed effectively.
12. The role involves maintaining a switchboard database. Can you describe your experience with administrative tasks and database management? The role involves maintaining a switchboard database. Can you describe your experience with administrative tasks and database management?
13. How would you approach reporting equipment faults? What processes would you follow to ensure prompt resolution? How would you approach reporting equipment faults? What processes would you follow to ensure prompt resolution?
14. Tell us how you would handle multiple requests for information at the same time, such as checking on-call information or assisting during busy periods. Tell us how you would handle multiple requests for information at the same time, such as checking on-call information or assisting during busy periods.
15. How do you feel about training new staff or helping colleagues understand Standard Operating Procedures? Can you give an example of your previous involvement in staff training? How do you feel about training new staff or helping colleagues understand Standard Operating Procedures? Can you give an example of your previous involvement in staff training?
16. What steps do you take to keep yourself updated on best practices in telecommunications and customer service? What steps do you take to keep yourself updated on best practices in telecommunications and customer service?
17. What do you believe are the most important qualities for someone in this role? What do you believe are the most important qualities for someone in this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTelecommunications Operator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Southport\n\n To provide an efficient front line telecommunications service for patients, business callers and staff to the Southport and Ormskirk Hospitals. The communications operator will answer all calls in a polite and efficient manner and respond to all emergency calls in accordance with Trust and departmental procedures Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner. Transfer callers quickly and accurately to their required destination Operate both the internal Ascom/ RF and external paging systems Operate a two-way radio communication system Work effectively as part of the Facilities Management team. Ensure effective communications within the team including handover at the beginning and end of shift. About us KEY DUTIES Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner. Transfer callers quickly and accurately to their required destination Operate both the internal Ascom/ RF and external paging systems Operate a two-way radio communication system Work effectively as part of the Facilities Management team. Ensure effective communications within the team including handover at the beginning and end of shift CLINICAL & PROFESSIONAL RESPONSIBILITIES Maintain a high standard of personal hygiene. Maintain and improve all aspects of the service. Participate in staff involvement groups for all aspects of the Trust Quality Strategy 2016/19 Ensure good customer relations with patients, visitors and staff ADMINISTRATIVE RESPONSIBILITIES Respond to Major Incidents following Trust Procedures Respond to any General Alarms activated following Trust and departmental procedures to alert Trust staff Respond to fire alarm activation following Trust and departmental procedures, liaising with alarm companies and the fire service controller. Respond to requests for Emergency teams using the Ascom system following Trust and departmental procedures. Report equipment faults (consoles, Ascom system, alarms etc) in line with departmental procedures over 24 hours. Respond as a help point for visitors using the Trust Car Parks liaising with the Car Park Attendants/Porters Check to ensure on-call information is correct at the beginning of the shift and provide wards and departments on request. Ensure switchboard database is updated, and any changes noted Completion of admin work as seen fit by the Line Manager Issuing of residential accommodation keys TEACHING & TRAINING RESPONSIBILITIES Staff will be trained in all aspects of switchboard duties; Standard Operating Procedures are there to assist. All trained staff are expected to display a flexible and supportive attitude to their work and colleagues, providing guidance and assistance to new or existing members of staff. Participate in the staff appraisal system and attend training in accordance with your personal development plan FINANCIAL RESPONSIBILITIES Ensure economic use of all material Ensure good practice to minimise waste Ensure payment is received for rents in relation to the residential accommodation, as indicated, and receipts issued "}