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Telecommunications OperatorinSouthportinSouthportPUBLISHED WED 26 FEB 2025

Band 2  PERMANENT 
NHSON-CALL

Mersey and West Lancashire Teaching Hospitals NHS TrustFollow Mersey and West Lancashire Teaching Hospitals NHS Trust

Opportunity to work in a vital role that contributes to patient care and safety
Engagement with a diverse range of callers including patients, visitors, and healthcare professionals
Skill development in communication and crisis management through handling emergency calls
Collaboration with a supportive Facilities Management team, fostering teamwork and camaraderie
Involvement in continuous improvement initiatives as part of the Trust's Quality Strategy
Training and development opportunities to enhance professional skills and knowledge
Job stability and benefits associated with working for an NHS Trust, including a structured environment and competitive pay
Join Our Team as a Telecommunications Operator at Mersey and West Lancashire Teaching Hospitals NHS Trust!
Are you a caring individual who thrives in a supportive environment? At our Southport and Ormskirk Hospitals, we're looking for compassionate Communications Operators to join our Facilities Management team. In this vital role, you'll be the first point of contact for patients, staff, and visitors, providing a warm and efficient telecommunications service. Your ability to handle calls promptly and with a friendly demeanour will directly impact the experience of those who rely on us during important moments in their lives.
As a Telecommunications Operator, you will manage incoming calls, ensure smooth communication across various systems, and respond to emergencies with confidence. You'll play a key role in maintaining effective team dynamics, with clear handovers at each shift change. If you're ready to make a difference in a respected healthcare setting while bringing your caring nature to the forefront, we invite you to apply and become part of a workplace that values your skills and dedication. Together, we can enrich the lives of our community!
Opportunity to work in a vital role that contributes to patient care and safety
Engagement with a diverse range of callers including patients, visitors, and healthcare professionals
Skill development in communication and crisis management through handling emergency calls
Collaboration with a supportive Facilities Management team, fostering teamwork and camaraderie
Involvement in continuous improvement initiatives as part of the Trust's Quality Strategy
Training and development opportunities to enhance professional skills and knowledge
Job stability and benefits associated with working for an NHS Trust, including a structured environment and competitive pay

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us a bit about yourself and your previous experience in telecommunications or customer service roles?
2. What interests you most about working as a Telecommunications Operator for our NHS Trust?
3. Have you had experience operating a switchboard or similar telecommunications equipment? If so, can you describe your experience?
4. How would you ensure accuracy when transferring calls, especially in a high-pressure environment?
5. Can you explain how you would handle an emergency call? What steps would you take to ensure a swift and appropriate response?
See all questions
1. Can you tell us a bit about yourself and your previous experience in telecommunications or customer service roles?
2. What interests you most about working as a Telecommunications Operator for our NHS Trust?
3. Have you had experience operating a switchboard or similar telecommunications equipment? If so, can you describe your experience?
4. How would you ensure accuracy when transferring calls, especially in a high-pressure environment?
5. Can you explain how you would handle an emergency call? What steps would you take to ensure a swift and appropriate response?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Telecommunications Operator:
Working as a Telecommunications Operator in the UK requires a mix of technical, communication, and problem-solving skills. Here are the key skills and qualifications typically needed for this role:
Technical Skills
1. Knowledge of Telecommunications Systems: Understanding of phone systems, networking, and communication technologies.
2. Familiarity with Equipment: Experience with telecommunication equipment, such as PBX (Private Branch Exchange) systems, routers, and modems.
3. Basic IT Skills: Proficiency in using computer systems and software, including caller ID and communication systems.
4. Troubleshooting Skills: Ability to diagnose and resolve technical issues with telecommunications equipment and systems.
Communication Skills
1. Verbal Communication: Strong spoken communication skills for clear and effective interaction with customers, clients, and team members.
2. Written Communication: Ability to document calls, create reports, and use email effectively.
3. Active Listening: Skills to listen carefully to customers to understand their issues and needs.
Customer Service Skills
1. Customer Focus: A commitment to providing excellent service and support to clients.
2. Problem-Solving: Quick thinking and decision-making abilities to handle customer inquiries and issues efficiently.
3. Empathy: Ability to understand and address customer concerns with patience and understanding.
Organizational Skills
1. Time Management: Ability to manage multiple tasks and prioritize effectively, especially in a busy environment.
2. Attention to Detail: Precision in handling technical information and customer data.
Interpersonal Skills
1. Teamwork: Collaboration with colleagues and other departments to solve problems or improve services.
2. Adaptability: Flexibility to adjust to new technologies and changing customer demands.
Qualifications
- Educational Background: While specific qualifications can vary, having GCSEs in subjects like English and Maths is often beneficial. Some positions may require vocational training or relevant certifications in telecommunications or IT.
- Experience: Previous experience in a customer service role or telecommunications field can be advantageous.
Additional Considerations
- Familiarity with relevant regulations and standards in telecommunications.
- In some roles, you may need to be available for shift work or on-call duties.
 


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