{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nEmergency Floor Ward Clerk with University Hospitals Sussex NHS Foundation Trust (279) in Worthing\n\n The Emergency floor is a busy 67 bedded Acute Admissions Unit. We are looking for a confident and dynamic Ward Clerk, who enjoys working in a very busy patient facing role and would thrive as part of our friendly and supportive team. The role is varied and involves supporting the busy medical team in one of the 4 zones on the Emergency Floor It will involve different admin tasks from booking in patients, answering the phone , filing notes, to booking transport and ordering equipment. You will need to have excellent communication skills as this role involves liaising with a large selection of people, both internally and externally. This is a secondment post which will be broken down into two part time positions, working two set days per week. About us Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.To receive and make telephone calls as needed and as directed by the ward staff.To handle difficult situations in a calm and professional manner.Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested. Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.To receive and direct patients, visitors and staff visiting the ward. "}